Courtney Breaux
Colorado Springs
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
Satori Spinal Wisdom
09.2024 - 02.2025
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Posted payments and charges to patient accounts and participated in billing processes.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant General Manager
Urban Air Adventure Park
11.2023 - 08.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
Manager, Server, Bartender, Prep, Catering
Mimi's Cafe
10.2022 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Manager, Server, Prep, Kitchen, Bartender
Border Burger Bar
08.2021 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Starbucks, King Soopers
03.2022 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Foster High School
Richmond, TX05-2017
Skills
- HIPAA regulations
- Appointment management
- Reliable team player
- Customer service
- Data entry
- Patient management
- Inventory management
- Team leadership
- Verbal and written communication
- Staff training and development
- Project planning
- Shift scheduling
- Payroll
- Computer skills
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Front and Back Office Medical Assistant
Satori Spinal Wisdom
09.2024 - 02.2025
Assistant General Manager
Urban Air Adventure Park
11.2023 - 08.2024
Manager, Server, Bartender, Prep, Catering
Mimi's Cafe
10.2022 - 08.2024
Manager
Starbucks, King Soopers
03.2022 - 08.2022
Manager, Server, Prep, Kitchen, Bartender
Border Burger Bar
08.2021 - 09.2022
High School Diploma -
Foster High School
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