Cristal Grifaldo
Denver
Summary
Approachable person with extensive experience managing patience and communication skills. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Fleet Service Agent
American Airlines
10.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Nanny/Babysitter
Multiple Families
05.2019 - Current
- Communicated positively with children and parents.
- Encouraged children to be understanding and patient with others.
- Planned fun outings and educational activities to keep children entertained and learn new development skills.
- Communicated with parents regarding children's progress and development, raising any issues.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on individual basis to build positive relationships.
Daycare Assistant Teacher
Toya
03.2021 - 02.2022
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Engaged with children individually to encourage physical activity and academic curiosity.
Hostess at Olive Garden
Chrris
10.2018 - 12.2019
- Greeted guests warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered guests questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took initial drink orders and relayed information to wait or bar staff.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
Supervisor at Fox Lake Movie Theater
Jon Coffing
07.2016 - 03.2019
- I would be in all positions if needed; box office, concessions and floor.
- I would interact with all customers with helping them buy their movie tickets and concessions or answer any questions they had about anything.
- Upgrading and selling concessions; food, drinks and candy to customers.
- I make sure all customers are taken care of and get a great service from me so they can quickly make it to their movie time.
- I always offer my help in case they need any assistance with carrying their concessions or help finding their right movie theater.
Education
Associate of Arts - Graphic And Digital Design
College of Lake County
Grayslake, IL05-2026
Certification - Certified Laser Technician
National Laser Institute
06.2021
High School Diploma -
Grayslake North High School
05.2016
Skills
- Interactive Communication Skills
- Service Prioritization
- Impression Management
- Performance improvement
- Complaint resolution
- Creative problem solving
- Staff education and training
- Stress Management
- Strong teamwork
- Patience and Helpfulness
- Airline operations
- Positivity and Confidence
- Customer service
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Fleet Service Agent
American Airlines
10.2023 - Current
Daycare Assistant Teacher
Toya
03.2021 - 02.2022
Nanny/Babysitter
Multiple Families
05.2019 - Current
Hostess at Olive Garden
Chrris
10.2018 - 12.2019
Supervisor at Fox Lake Movie Theater
Jon Coffing
07.2016 - 03.2019
Certification - Certified Laser Technician
National Laser Institute
High School Diploma -
Grayslake North High School
Associate of Arts - Graphic And Digital Design
College of Lake County
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Jahron GenoskyJahron Genosky
Logistics Processor at Nordstrom RackLogistics Processor at Nordstrom Rack