Cristal Banuelos
Westminster
Summary
Experienced and results-driven team member with a strong background in custodial leadership, department management, and customer service. Adept at overseeing facility maintenance, inventory management, and team supervision to ensure efficient operations. Skilled in training and leading staff, maintaining supply inventory, and coordinating with management to improve workflows. Proven ability to provide exceptional customer service, resolve issues effectively, and foster positive relationships with customers and team members. Bilingual in English and Spanish, with excellent communication, problem-solving, and organizational skills. Committed to maintaining high standards of cleanliness, efficiency, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Custodian
Koniag Government Services
11.2024 - Current
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
- Supervised custodial staff and ensured all cleaning tasks were completed efficiently.
- Trained and guided team members on proper cleaning procedures and safety protocols.
- Maintained and distributed cleaning supplies while keeping accurate inventory records.
- Ensured all areas met cleanliness and sanitation standards.
- Assigned and monitored daily tasks to custodial staff for optimal workflow.
- Conducted inspections to ensure quality control and compliance with company policies.
- Reported maintenance issues
- Creating and closing work orders into Federal Government NCMMS system
- Uploading documents from inspections into Federal Government NCMMS system
- Provided support to supervisor and project manager
- Promoted a safe working environment through regular inspections and prompt resolution of potential hazards.
Custodian
Koniag Government Services
10.2023 - 11.2024
- Ensured that all equipment was properly stored after use.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
Department Manager
Hobby Lobby
04.2018 - 09.2023
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift.
- Marked down clearance items and moved merchandise to its proper location in the store.
- Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
- Assisted customers in locating and selecting merchandise in any store department.
- Have experience in submitting orders and receiving inventory for 2 departments
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Education
High School Diploma -
Westminster High School
Westminster, CO05-2017
Skills
- Bilingual English/Spanish
- Cleaning and sanitizing
- Customer Service
- Time Management
- Supply delivery
- Word/Excel
- Attention to Detail
- Reliability
- Customer Engagement
- Supply and inventory management
- Product ordering
- Supply replenishment
- Safe use of cleaning chemicals
- Organized
- Federal government NCMMS System training
- Fast paced work environments
- Team management
- Chemical handling
- Strong work ethic
- Teamwork
- Problem-solving
- Multitasking
- Excellent communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Custodian
Koniag Government Services
11.2024 - Current
Custodian
Koniag Government Services
10.2023 - 11.2024
Department Manager
Hobby Lobby
04.2018 - 09.2023
High School Diploma -
Westminster High School
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