Crissy Kuhn
Greeley
Summary
Results-driven Billing Manager with a proven track record in billing process optimization and customer relationship management. Expertise in resolving discrepancies and implementing improved procedures to enhance accuracy and cash flow.
Overview
11
11
years of professional experience
Work History
Billing Manager
Peake Wellness Center
Greeley
06.2025 - Current
- Ensured timely invoicing and collection of payments from clients.
- Streamlined billing processes for client accounts and services.
- Reviewed and resolved billing discrepancies swiftly.
- Trained staff on billing software and procedures to enhance efficiency.
- Maintained accurate records of financial transactions and adjustments.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Investigated complex billing issues through internal and external resources.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Worked with customers to resolve billing disputes in a timely manner.
- Investigated unapplied payments or credits to determine appropriate application method.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Managed daily cash postings from lockbox or other electronic methods of payment processing.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Provided expert advice on billing optimization strategies, leading to a reduction in outstanding accounts receivables.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Senior Representative
Banner Health
Greeley
05.2015 - 02.2025
- Coordinated patient care across multiple departments, improving service delivery and patient satisfaction.
- Resolved escalated customer complaints promptly, enhancing customer trust and retention.
- Resolved patient inquiries and concerns with empathy and professionalism daily.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Investigated customer issues thoroughly, providing effective solutions that contributed to customer satisfaction.
- Trained new representatives on operational procedures and customer service standards.
- Demonstrated excellent telephone skills by managing challenging calls with professionalism.
- Maintained accurate records in electronic health systems for compliance and auditing purposes.
Education
Associate of Applied Science - Medical Billing And Coding
IBMC
Greeley, CO05-2015
Skills
- Payment collection
- Receivables management
- Payment posting
- Claims management
- Denial management
- Insurance verification
- Billing review
- Billing regulation knowledge
- Financial reporting
- Healthcare compliance
- Team leadership
- Teamwork and collaboration
- Problem-solving
- Dependability
- Problem-solving aptitude
Affiliations
- Join AAPC- 2025
Timeline
Billing Manager
Peake Wellness Center
06.2025 - Current
Senior Representative
Banner Health
05.2015 - 02.2025
Associate of Applied Science - Medical Billing And Coding
IBMC