Courtney Shomshor
Aurora
Summary
Operations professional with a unique blend of airline ground-handling, payroll logistics, and high-volume customer service experience. Proven track record of supporting safe, on time departures in high pressure environments while adhering to strict FAA/TSA/OSHA compliance. Expert in handling multiple scanner based tracking, CRM tools (Salesforce/Oracle), and data driven problem solving. I am always motivated to continue growing in my career and expanding my skills with different challenges and goals.
Overview
11
11
years of professional experience
Work History
Ramp Agent
United Airlines
08.2022 - Current
- Execute ground operations for 6-7 flights per shift, supporting safe and on-time departures through efficient cargo and baggage loading.
- Utilize Copilot AI and scanner-based tracking to maintain real-time operational flow and baggage accuracy.
- Coordinate with flight crews and gate agents to manage last-minute logistical changes under tight turnaround windows.
- Operate heavy ground support equipment while adhering to rigorous safety and damage-prevention protocols.
Trainer & Closing Lead
Maggiano's Little Italy
06.2020 - 12.2024
- Lead onboarding and training for new staff, reinforcing service standards during peak hours.
- Manage high-volume sales averaging $3,800-$4,500 per weekend shift through consultative guest relations.
- Reconcile daily financial reports and process transactions with high accuracy using complex POS systems.
Merchandise Coordinator
Vistar (Performance Food Group)
06.2019 - 06.2021
- Manage product assortments and launches for 30+ national retail accounts, including Michaels and Five Below.
- Analyze sales performance and inventory flow using Excel and Oracle to ensure catalog consistency.
- Coordinate multi-stakeholder communication to ensure accurate data across order guides and internal systems.
Senior Payroll Specialist
Paychex
08.2017 - 09.2019
- Manage end-to-end payroll for 47-65 SMB clients, ensuring regulatory and tax compliance.
- Serve as primary consultant for benefits, 401(k) policies, and system troubleshooting.
- Audit and correct data discrepancies to minimize error risk and improve reporting efficiency.
Data Entry Specialist
CorVel Corporation
01.2015 - 01.2018
- Process high-volume medical insurance claims with strict adherence to HIPAA privacy standards.
- Verify complex data sets and support records management.
Education
Associate's Degree - Business
Colorado Mesa University
Licensed Medical Esthetician -
Colorado Advanced Esthetics
Skills
- Ramp Operations
- Turnaround Coordination
- Equipment Operation
- Working Under Time Sensitive Situations
- Copilot AI
- Excel
- Oracle
- Salesforce
- Google Workspace
- POS Systems
- FAA/TSA/OSHA Standards
- HIPAA Data Privacy
- SIDA Badge
- Employee Training
- Onboarding
- Shift Closing
- Stakeholder Coordination
- Proficient with Excel and other Microsoft
Core Skills
Typing/Keying: 70-85 WPM, 10 Key 8,000-9000 KPH
Claims & Data Processing: High volume entry, correcting errors, keeping records of errors, verification, and handling sensitive documentation.
Compliant: Maintained strict adherence to FAA/TSA/OSHA Standards, HIPAA Data Privacy, SIDA Badge requirements & more. Staying aware of all current policies and education.
Reliable: I have stayed consistent my whole career with showing up to work, clocking in, anddoing my job correctly and promptly. Able to communicate very well and build relationships for trust. I take pride in never being terminated from a job.
Timeline
Ramp Agent
United Airlines
08.2022 - Current
Trainer & Closing Lead
Maggiano's Little Italy
06.2020 - 12.2024
Merchandise Coordinator
Vistar (Performance Food Group)
06.2019 - 06.2021
Senior Payroll Specialist
Paychex
08.2017 - 09.2019
Data Entry Specialist
CorVel Corporation
01.2015 - 01.2018
Associate's Degree - Business
Colorado Mesa University
Licensed Medical Esthetician -
Colorado Advanced Esthetics