Courtney Richardson
Colorado Springs
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Associate I, Floor RS
Goodwill of Colorado
08.2025 - Current
- Run clothing products to the sales floor in a timely manner as well as clean, purge, and merge as I go.
- Strong interpersonal and communication skills for engaging with the public of over 100 customers a day and a team of 30 coworkers.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Specialist
Polk County Sheriff's Office
06.2020 - 10.2020
- Maintained positive, professional relationships with pet owners with walkthrough to locate lost animals.
- Issued county tags and entered vaccination information into the chameleon database.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Communicated information regarding county ordinances to help educate patrons on current pet laws.
- Maintained confidentiality while handling sensitive information in compliance with regulations.
- Supported adoption events by preparing materials and engaging with potential adopters.
- Monitored animal behavior, reporting any changes to senior staff for timely intervention.
Team Member
Taco Bell
01.2019 - 06.2020
- Welcomed customers with professionalism and captured order details with excellent customer service skills.
- Operated cash register and point-of-sale (POS) systems to process customer transactions.
- Managed the workflow, customer demands, quality control, and orders for customers using a headset in the drive thru.
- Prepared and served food items while adhering to quality standards.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Associate
Winn Dixie
08.2018 - 01.2019
- Stocked shelves, built displays, priced merchandise for weekly sales.
- Make independent decisions when circumstances warrant such action.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Douglas MacArthur High School
San Antonio, TX06-2016
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Sales expertise
- Collaborative teamwork
- Multitasking Abilities
Timeline
Associate I, Floor RS
Goodwill of Colorado
08.2025 - Current
Customer Service Specialist
Polk County Sheriff's Office
06.2020 - 10.2020
Team Member
Taco Bell
01.2019 - 06.2020
Customer Service Associate
Winn Dixie
08.2018 - 01.2019
High School Diploma -
Douglas MacArthur High School