Courtney Morales
Colorado Springs
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kitchen Manager
Chipotle
08.2018 - 11.2019
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Checked and tested foods to verify quality and temperature.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Food Service Worker
SodexoMagic @Disneyland
04.2017 - 06.2018
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Bachelor of Business - Human Resources Management
University of Colorado At Colorado Springs
Colorado Springs, CO12.2025
Associate of Science - Nursing
Saddleback College
Mission Viejo, CA12.2022
High School Diploma -
Corona High School
Corona, CA06.2016
Skills
- MS Office
- Supervision
- Project organization
- Relationship development
- Verbal and written communication
- Team management
- Problem resolution
- Process improvement
- Staff Management
- Inventory controls
- Food Safety
Certification
- ServeSafe Manager Certification
- BLS and CPR Certification
Timeline
Customer Service Representative
Spectrum
11.2022 - Current
Kitchen Manager
Chipotle
08.2018 - 11.2019
Food Service Worker
SodexoMagic @Disneyland
04.2017 - 06.2018
Bachelor of Business - Human Resources Management
University of Colorado At Colorado Springs
Associate of Science - Nursing
Saddleback College
High School Diploma -
Corona High School
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