Overview
Work History
Education
Skills
Objective
Accomplishments
Community Service
References
Timeline
Generic

Courtney Lindsay

Arvada

Overview

12
12
years of professional experience

Work History

Medical Assistant

SCL/Intermountain Healthcare
09.2023 - Current
  • Obtain patient vital, medical history, medication information, symptoms, and allergies.
  • Direct patients to exam rooms, field questions, prepare for physician examinations and prepare patients chart for the provider.
  • Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Perform vision screening, ear irrigations, retinal scans, EKGs, collecting throat cultures, UAs/urine cultures, vaccinations, blood draws, O2 saturation tests (including during rest and ambulation), etc.
  • Follow up with patients on test/imaging results and schedule follow up appointments.
  • Worked with Denver West PCP under the direction of my company, then came back to the Urogynecology office and am currently traveling between the Denver and Lafayette locations.
  • Obtain prior authorizations for in office procedures as well as for prescriptions.
  • Assist in covering front deska nd phone calls as well as processing referrals.

Medical Assisting Intern

Precision Plastic And Hand Surgery
05.2023 - 07.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled appts for patients and called ED referrals.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Removed sutures, staples and splints.
  • Dress Wounds.
  • Clean and Sanitize rooms and instruments.
  • Get patients ready for the provider including taking intake of patient history and removing dressings and splints.

Patient Service Representative (PSR)

SCL/Intermountain Health - Denver Urogynecology
05.2021 - 09.2023
  • Take copayments and reconcile End Of Day (EOD) reports.
  • Assist patients in the check in/check out process.
  • Call/schedule new patients from referrals received and make reminder calls for patients to set up annual followups.
  • Fax multiple documents including prescriptions to pharmacies and referrals to other providers.
  • Communicate efficiently with all office staff and other providers offices as well as pharmacies.
  • Schedule many different types of services including procedures, follow ups, pre/post ops, and new patient consultations.
  • Input/process referrals and call PCPs to obtain Authorization for specialist visits.
  • Input detailed notes into EHR from calls received in addition to any patient communication that takes place (in office, mail, or over phone).
  • Mail out new patient paperwork and correspondence between patient and provider as well as provider to provider.
  • Answer a high volume of incoming calls from patients, providers, pharmacies, etc. and field/transfer them accordingly.

Pickup/Clicklist Associate

King Soopers
08.2020 - 05.2021
  • Perform timely shopping of a set route in a fast-paced environment.
  • Provide excellent customer service both to customers shopping in the store and to those who are not able to come into the store due to covid19.
  • Provide help to other departments within store when needed.
  • Perform cleaning duties to maintain healthy food safety standards within pickup backroom.
  • Perform "shop backs" on substitution items that were not accepted by the pickup customer.
  • Build lasting professional relationships with those working in other departments as well as my own.
  • Make phone calls to customers to update them on order status.

Guest Advisor (Key Holder)

Petco
07.2019 - 08.2020
  • Provide an excellent customer experience tailored to each individuals needs.
  • Maintain high level of cleanliness of companion animal habitats and overall store.
  • Ensure each customer is happy with their services/products before exiting the store and if not, then find a solution.
  • Accurately distribute product from truck delivery to store floor.
  • Extensive experience working, opening and closing down registers.
  • Responsible for training new employees on register, animal maintenance and workday flow.
  • Fulfill "Buy Online Pick Up in Store" (BOPUS) orders efficiently and label accordingly as well as taking orders out to customers cars when they arrive.

Medical Billing And Collections Specialist

Professional Financial Systems
05.2018 - 07.2019
  • Make courtesy phone calls to patients who are past 30 day collection notice (Soft Collections).
  • Send overdue accounts to collection company.
  • Make calls to health/MVA insurances, lawyers to check on status of claims.
  • Correct any mistakes or issues on accounts, resend claims to insurances.
  • Answer phone calls on a multi-line phone system, take payments and/or answer patient billing questions.
  • Check insurance eligibility.
  • Efficiently communicate with everyone in office/department through verbal/written communication.
  • Extensive experience using 10-key and multiline phone system with headset.

Lead Massage Therapist/Owner/Office Manager

Body & Sole Healing Connection
01.2012 - 03.2018
  • Performed Administrative/Office duties such as taking payments, answering/making phone calls, creating MS Documents for a multitude of things, and creating a comfortable customer experience.
  • Performed Marketing duties including attending West Chamber events/LEADS groups and speaking to different groups on the benefits of Massage.
  • Researched many different types of scheduling software, website designers, and mass email list providers, to find the right ones that met my businesses needs.
  • Performed Medical Massage sessions using many different Massage techniques including Reflexology, Lymphatic Drainage, Myofascial Release, etc.
  • Provided excellent, consistent customer service.
  • Managed a team of 2-4 Therapists at a time.
  • Sold and stocked retail items such as Essential Oils, soaps, lotions, etc.
  • Extensive experience in keeping S.O.A.P notes and scheduling appointments.

Education

Medical Assisting Certificate - Medical Assisting

Red Rocks Community College (Online/Hybrid)
Arvada, CO
07.2023

BLS Certificate - BLS

Red Rocks Community College
Arvada, CO
05.2023

License & Certificates - Swedish/D.T. Massage, Reflexology, Lymphatic Drainage, Aromatherapy, Healing Touch, Trauma Touch

Colorado School Of Healing Arts
Lakewood
2010

High School Diploma - undefined

Bear Creek High School
Lakewood, CO
2009

Skills

  • BLS Certified and AAMA Certified Medical Assistant
  • Extensive experience working with all Microsoft office applications and very tech savvy with impressive computer skills
  • Extensive Experience working with EHR using EPIC
  • Experience with scheduling systems through B&SHC and SCL/Intermountain Health Denver Urogynecology as well as answering high volume, multi-line phones
  • Excellent customer service and care as well as verbal/written communication
  • Highly encouraging and supportive team member
  • Great problem solving skills
  • Positive attitude and highly friendly demeanor
  • Dependable, focused & hard-working
  • Fast and eager learner
  • Works well in a team as well as independently
  • 3 years experience working in a medical office setting
  • 12 years providing excellent care for patients/clients

Objective

Experienced Professional Massage Therapist/Business Owner with over 12 years of consistent, excellent customer service and administrative experience as well as over 3 years of Medical Office experience including Front Desk and Medical Assisting, looking for a strong and supportive team, where I can grow in my career and apply my knowledge. Team-oriented, compassionate and committed team member with strong track record of excellent communication and expertise in creating a peaceful & caring environment. 

Accomplishments

  • I am a member of the Phi Theta Kappa Honor Society with a GPA of 3.9
  • Voted Best Massage Therapist in Lakewood for 2014 & 2015 as well as Best Customer Service.
  • My Company was voted Best Massage Company in Lakewood from 2012-2017 as well as the winner of the 2015 Patient's Choice Award.
  • I am a Certified Medical Assistant.
  • I've received a recognition letter from Petco for raising the most donations within my store on 08/05/2020.
  • I've received recognition multiple times at my current job with SCL Health for providing excellent customer service and "going above and beyond".

Community Service

Ever since childhood, I have found volunteering my time/skills to be very rewarding. Over the years, I have volunteered my time/money and services to many different organizations. These include, but are not limited to, St. Anthony's South Hospital, Second Wind Fund, Toys for Tots, Children's Hospital, The Furry Scurry, KUVO Jazz as well as numerous food drives. I've also volunteered my time to perform common home upgrades/maintenance to families in need both local and across the Country.

References

Andrea Bowen (Former Office Manager at SCL Health)

  • (303)-949-6243

Stefania Ruelas (MA at Precision Plastic and Hand Surgery)

  • (303)-476-1665
  • ruelasestefania@gmail.com

Angela Ellison

  • angela.ellison13@gmail.com

Dr. Seth Tebockhorst (Precision Plastic and Hand Surgery)

  • drt@pphsurgery.com

Dr. Levy (Precision Plastic and Hand Surgery)

  • drl@pphsurgery.com

Cara Grady (OT at PRecision Plastic and Hand Surgery)

  • (307)-690-2429
  • caragrady@hotmail.com

Drew Patania

  • (925)-437-1410
  • andrewpataniayoung@creighton.edu

Danielle M. Padilla (Supervisor/Assistant Store Manager at King Soopers)

  • (720)-217-8433
  • Dp22488@gmail.com

Vereda Townsend (Former Massage Co-Worker)

  • (518)-269-5630

Timeline

Medical Assistant

SCL/Intermountain Healthcare
09.2023 - Current

Medical Assisting Intern

Precision Plastic And Hand Surgery
05.2023 - 07.2023

Patient Service Representative (PSR)

SCL/Intermountain Health - Denver Urogynecology
05.2021 - 09.2023

Pickup/Clicklist Associate

King Soopers
08.2020 - 05.2021

Guest Advisor (Key Holder)

Petco
07.2019 - 08.2020

Medical Billing And Collections Specialist

Professional Financial Systems
05.2018 - 07.2019

Lead Massage Therapist/Owner/Office Manager

Body & Sole Healing Connection
01.2012 - 03.2018

Medical Assisting Certificate - Medical Assisting

Red Rocks Community College (Online/Hybrid)

BLS Certificate - BLS

Red Rocks Community College

License & Certificates - Swedish/D.T. Massage, Reflexology, Lymphatic Drainage, Aromatherapy, Healing Touch, Trauma Touch

Colorado School Of Healing Arts

High School Diploma - undefined

Bear Creek High School

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Courtney Lindsay