Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Lareau

Westminster

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Booking Management Advisor

Evolve Vacation Rental
04.2023 - Current
  • Respond to customers via phone, message, and email with care, professionalism, and urgency, and in a professional manner related to cancellations, relocations, collections, and advanced billing issues
  • Guide homeowners and guests through the cancellation and relocation of reservations within the Evolve family of homes, or, on a partner site including but not limited to Airbnb, TripAdvisor, and Vrbo
  • Research and source alternative properties that meet the needs of our relocated guests and assist with the rebooking process
  • Provide world-class customer service in the face of difficult situations, using creative problem-solving techniques to achieve a positive guest outcome
  • Assist guests in both the pre-arrival and post-arrival stages that are affected by unforeseen circumstances (I.e. natural disasters)
  • Collaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals
  • Understand, improve, and challenge current processes to continuously create a better Evolver, Guest, and Owner experience
  • Support all Pre-Stay Guest Advisor tasks as needed by the business

Guest Experience Associate

Evolve Vacation Rental
07.2022 - 04.2023
  • Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
  • Provide support through multiple interaction channels, including calls, live chats and emails from Owners in a timely and professional manner
  • Support Owners in making changes and updates to their listings and bookings
  • Help owners navigate Evolve’s systems, policies and processes
  • Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
  • Support departmental goals and service levels by meeting set performance standards

Senior Data Entry Specialist

Concord Hospital
01.2022 - 07.2022
  • Prepares, gathers, and arranges data to be entered in to the computer
  • Checks documents for accuracy
  • Addresses and makes necessary corrections to files as needed
  • Scans documents into databases
  • Maintains agendas of records for activities and tasks
  • Transcribes information into electronic format as required
  • Keeps sensitive customer and company information confidential

Education

Diploma - Medical Assistant

Pima Medical Institute
Aurora, CO
05.2003

High School Diploma -

Standley Lake High School
Westminster, CO
05.2000

Skills

  • Relationship Building
  • Industry knowledge
  • Active listening
  • Problem solving
  • Critical thinking
  • Conflict resolution
  • Time management
  • Decision making

Timeline

Booking Management Advisor

Evolve Vacation Rental
04.2023 - Current

Guest Experience Associate

Evolve Vacation Rental
07.2022 - 04.2023

Senior Data Entry Specialist

Concord Hospital
01.2022 - 07.2022

Diploma - Medical Assistant

Pima Medical Institute

High School Diploma -

Standley Lake High School
Courtney Lareau