Courtney Lareau
Westminster
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Booking Management Advisor
Evolve Vacation Rental
04.2023 - Current
- Respond to customers via phone, message, and email with care, professionalism, and urgency, and in a professional manner related to cancellations, relocations, collections, and advanced billing issues
- Guide homeowners and guests through the cancellation and relocation of reservations within the Evolve family of homes, or, on a partner site including but not limited to Airbnb, TripAdvisor, and Vrbo
- Research and source alternative properties that meet the needs of our relocated guests and assist with the rebooking process
- Provide world-class customer service in the face of difficult situations, using creative problem-solving techniques to achieve a positive guest outcome
- Assist guests in both the pre-arrival and post-arrival stages that are affected by unforeseen circumstances (I.e. natural disasters)
- Collaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals
- Understand, improve, and challenge current processes to continuously create a better Evolver, Guest, and Owner experience
- Support all Pre-Stay Guest Advisor tasks as needed by the business
Guest Experience Associate
Evolve Vacation Rental
07.2022 - 04.2023
- Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
- Provide support through multiple interaction channels, including calls, live chats and emails from Owners in a timely and professional manner
- Support Owners in making changes and updates to their listings and bookings
- Help owners navigate Evolve’s systems, policies and processes
- Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
- Support departmental goals and service levels by meeting set performance standards
Senior Data Entry Specialist
Concord Hospital
01.2022 - 07.2022
- Prepares, gathers, and arranges data to be entered in to the computer
- Checks documents for accuracy
- Addresses and makes necessary corrections to files as needed
- Scans documents into databases
- Maintains agendas of records for activities and tasks
- Transcribes information into electronic format as required
- Keeps sensitive customer and company information confidential
Education
Diploma - Medical Assistant
Pima Medical Institute
Aurora, CO05.2003
High School Diploma -
Standley Lake High School
Westminster, CO05.2000
Skills
- Relationship Building
- Industry knowledge
- Active listening
- Problem solving
- Critical thinking
- Conflict resolution
- Time management
- Decision making
Timeline
Booking Management Advisor
Evolve Vacation Rental
04.2023 - Current
Guest Experience Associate
Evolve Vacation Rental
07.2022 - 04.2023
Senior Data Entry Specialist
Concord Hospital
01.2022 - 07.2022
Diploma - Medical Assistant
Pima Medical Institute
High School Diploma -
Standley Lake High School
Similar Profiles
Drew O'ConnellDrew O'Connell
Data Scientist at Evolve Vacation RentalData Scientist at Evolve Vacation Rental
Cael ZaslavCael Zaslav
Contact Center Operations Manager at Evolve Vacation RentalContact Center Operations Manager at Evolve Vacation Rental
Exodus CampbellExodus Campbell
Account Manager at Evolve Vacation RentalAccount Manager at Evolve Vacation Rental
Emily DiazEmily Diaz
Trust and Safety Advisor at Evolve Vacation RentalTrust and Safety Advisor at Evolve Vacation Rental
Rosemary BieganskiRosemary Bieganski
Assistant Center Manager at G8 EducationAssistant Center Manager at G8 Education