Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Booking Management Advisor
Evolve Vacation Rental
04.2023 - Current
Respond to customers via phone, message, and email with care, professionalism, and urgency, and in a professional manner related to cancellations, relocations, collections, and advanced billing issues
Guide homeowners and guests through the cancellation and relocation of reservations within the Evolve family of homes, or, on a partner site including but not limited to Airbnb, TripAdvisor, and Vrbo
Research and source alternative properties that meet the needs of our relocated guests and assist with the rebooking process
Provide world-class customer service in the face of difficult situations, using creative problem-solving techniques to achieve a positive guest outcome
Assist guests in both the pre-arrival and post-arrival stages that are affected by unforeseen circumstances (I.e. natural disasters)
Collaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals
Understand, improve, and challenge current processes to continuously create a better Evolver, Guest, and Owner experience
Support all Pre-Stay Guest Advisor tasks as needed by the business
Guest Experience Associate
Evolve Vacation Rental
07.2022 - 04.2023
Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
Provide support through multiple interaction channels, including calls, live chats and emails from Owners in a timely and professional manner
Support Owners in making changes and updates to their listings and bookings
Help owners navigate Evolve’s systems, policies and processes
Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
Support departmental goals and service levels by meeting set performance standards
Senior Data Entry Specialist
Concord Hospital
01.2022 - 07.2022
Prepares, gathers, and arranges data to be entered in to the computer
Checks documents for accuracy
Addresses and makes necessary corrections to files as needed
Scans documents into databases
Maintains agendas of records for activities and tasks
Transcribes information into electronic format as required
Keeps sensitive customer and company information confidential