Courtney Hanley
Peyton
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Teacher Assistant
Monument Academy Public Charter School
Monument
09.2021 - 08.2024
- Collected data on student performance and behavior.
- Monitored student progress towards IEP goals and objectives.
- Facilitated communication between parents and teachers regarding student progress.
- Assisted teachers in preparing and organizing materials for classroom activities.
- Developed positive relationships with students to promote a safe learning environment.
- Conducted small group instruction sessions under the direction of the teacher or specialist.
- Supervised recess periods and lunchtime activities.
- Attended staff meetings, trainings and workshops as required.
- Encouraged positive behavior among students through rewards and recognition systems.
Office Manager
Colorado Children's Academy
Colorado Springs
11.2020 - 05.2021
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
Infant Room Teacher
Kinder Care Daycare
Colorado Springs
11.2019 - 04.2020
- Provided a safe, nurturing, and stimulating environment for infants.
- Monitored the progress of individual children through observations and record keeping.
- Implemented effective discipline techniques when necessary using positive reinforcement methods.
- Ensured compliance with all state regulations regarding health and safety standards for childcare facilities.
- Organized creative playtime activities that promoted the physical and mental development of infants.
- Participated actively in parent and teacher conferences when required in order to discuss issues related to a child's development or behavior.
Fuel Station Attendant
Conoco Truck Stops
Monument
05.2016 - 03.2017
- Assisted in training new employees on proper operating procedures.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Performed daily inventory checks of merchandise and supplies.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Adhered to company policies regarding cash handling procedures.
- Responded quickly to emergency situations such as spills or fires.
- Verified customer identification for age-restricted products.
- Monitored fuel tanks to maintain adequate supply levels.
- Operated cash register to process payments and issue receipts.
Education
High School Diploma -
Pine Creek High School
Colorado Springs, CO05-2009
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Data collection
- IEP monitoring
- Classroom organization
- Small group instruction
- Problem solving
- Conflict resolution
- Time management
- Flexibility and adaptability
Timeline
Teacher Assistant
Monument Academy Public Charter School
09.2021 - 08.2024
Office Manager
Colorado Children's Academy
11.2020 - 05.2021
Infant Room Teacher
Kinder Care Daycare
11.2019 - 04.2020
Fuel Station Attendant
Conoco Truck Stops
05.2016 - 03.2017
High School Diploma -
Pine Creek High School
Bachelor of Arts - Elementary Education
Western Governors University