- Gym Workouts
- Mindfulness Practices
- Swimming
- Regularly practice mindfulness and meditation for overall wellness
Scorra Perea
Denver,CO
Summary
Dynamic and detail-oriented professional with extensive experience at Castle Fresh, excelling in cleaning and sensitization. Proven track record in enhancing customer satisfaction through effective communication and quality assurance. Skilled in deep cleaning and household management, consistently delivering tailored services that foster client trust and retention.
Qualified House cleaning with proven track record in maintaining clean, orderly, and safe environments. Successfully managed various cleaning tasks, ensuring client satisfaction and pristine living spaces. Demonstrated attention to detail and effective time management in every assignment.
Overview
5
5
years of professional experience
Work History
House Cleaner
Castle Fresh
10.2022 - Current
- Led cleaning crews, ensuring efficient and thorough completion of tasks.
- Trained new hires in safety protocols and cleaning techniques.
- Developed effective cleaning schedules to optimize workflow.
- Implemented process improvements to enhance service quality.
- Inspected completed work for compliance with quality standards.
- Resolved client concerns promptly, maintaining satisfaction and retention.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Conducted thorough cleaning of residential properties, ensuring high standards of cleanliness and hygiene.
- Utilized eco-friendly cleaning products to promote sustainability and enhance indoor air quality.
- Developed efficient cleaning schedules, optimizing time management for multiple clients.
- Maintained accurate records of services provided, contributing to client satisfaction and repeat business.
BDC Service Representative
Schomp
06.2020 - 10.2022
- Responded to customer inquiries, providing accurate information about service offerings and appointment scheduling.
- Utilized CRM software to manage customer interactions and track service requests efficiently.
- Coordinated with service technicians to ensure timely completion of repairs and maintenance tasks.
- Analyzed customer feedback to identify trends and recommend improvements in service processes.
- Developed training materials for new representatives, enhancing team productivity and knowledge retention.
- Implemented follow-up procedures, improving customer satisfaction and retention rates significantly.
- Streamlined communication between departments, fostering collaboration and reducing response times for customer issues.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Achieved high level of customer service by assisting customers and assessing needs.
- Made average of 1,200 outbound and inbound calls per day.
- Attained $500 in sales targets on monthly basis.
Education
GED -
Emily Griffith Technical College
Denver, CO01.2019
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Kitchen cleaning
- Floor cleaning
- Quality assurance
- Deep cleaning expertise
- Household management
- Surface sanitation
- Floor sweeping
- Odor control
Accomplishments
- Cleaned an average of 2 homes per day.
- Cleaned up to 2 houses per day in accordance with a 5 point checklist.
- Cleaned and replenished supplies for up to 4 rooms per shift.
Interests
Timeline
House Cleaner
Castle Fresh
10.2022 - Current
BDC Service Representative
Schomp
06.2020 - 10.2022
GED -
Emily Griffith Technical College
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