Correne Coty
Grand Junction
Summary
Accomplished service and support professional with extensive experience providing the leadership and support needed to drive the achievement of the organization's business goals and objectives. Able to engage diverse customer groups, leveraging strong communication skills and in-depth product and service knowledge to deliver mutually beneficial solutions designed to drive increases in satisfaction and loyalty. Demonstrated strength in building and maintaining strong, professional relationships with strategic business partners and stakeholders, including customers, based on the effectiveness of the support and solutions provided. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic school environment.
Overview
18
18
years of professional experience
Work History
SPA MANAGER
Rimrock Pools and Spas
10.2023 - Current
- Directed daily operations to ensure seamless service delivery and client satisfaction.
- Managed inventory control, optimizing stock levels to meet customer demand.
- Implemented marketing strategies that increased client engagement and boosted sales.
- Mentored junior staff, fostering professional growth and maintaining high service standards across the team.
- Maintained cleanliness and safety standards within the spa facility.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Implemented policies and procedures that optimized operational efficiency within the store.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Generated reports to track spa performance and make recommendations for improvement.
REGISTRAR
Ascent Classical Academy
05.2023 - 10.2023
- Met with the public daily, guiding them through the comprehensive enrollment process of our unique charter school.
- Leveraged strong communication skills to explain policies that apply to specific students and/or scenarios.
- Ensured full compliance with court mandates regarding divorce, parenting plans, adoption, and restraining orders, and effectively communicated critical information to teachers, administration, and key staff members regarding restraining orders, new students, and withdrawing students.
- Interacted with teachers and administration daily regarding necessary information/processes.
- Problem-solve complex issues in our database, and compile and link family dynamics in our school-wide database.
- Integrating state laws and procedures, combined with differing family and student situations and complex rules, and how they apply to different situations, is one of my strengths.
- Maintain and train staff members to utilize the school's student data management system, PowerSchool.
- Manage cumulative student records.
- Utilize QMAP certification to dispense medication to assist in the nurse's office as needed.
- Submit state-mandated reports to the school's authorizer, the Colorado Charter School Institute.
FACTS DATA SYSTEM MANAGER/REGISTRAR
Caprock Academy
07.2007 - 04.2023
- All of the above, plus:
- Created an October Count Attendance protocol that the school's authorizer, the Colorado Charter School Institute, now strongly urges all of its schools to utilize.
- Spearheaded and implemented changes to data information storage within FACTS so state reports could be pulled from the SIS for submission to CSI.
- Maintain and train staff members to utilize the school's student information system, FACTS.
- Complete annual high school scheduling through FACTS, including setting up the system, and holding meetings to explain the process to students and their parents.
- Hold the annual kindergarten lottery.
- Organize the back-to-school packet information.
- Produce official transcripts for submission to other schools and colleges.
- Maintain HR records, employee benefits, and process monthly payroll.
- Prepare and submit state-mandated reports to the school's authorizer, the Colorado Charter School Institute.
- Bill and collect monthly kindergarten tuition payments.
Education
Bachelor of Arts - Sociology
University of Northern Colorado
Greeley, COSkills
- FACTS
- PowerSchool
- Microsoft Office Suite
- Staff management
- Appointment scheduling
- Schedule coordination
- Assignment delegation
- Employee coaching
- Teamwork
- QMAP
- 10-key
- Problem-solving
AREAS OF EXPERTISE
- Database Management
- Coordination & Logistics
- Strategy & Execution
- Customer Relationships
- Business Relationships
- Customer Communication
- Parent/Student Advocacy
- Policies & Regulations
- Research & Analysis
- Mutually Beneficial Solutions
- Problem Resolution
- Probing Questions
-
Timeline
SPA MANAGER
Rimrock Pools and Spas
10.2023 - Current
REGISTRAR
Ascent Classical Academy
05.2023 - 10.2023
FACTS DATA SYSTEM MANAGER/REGISTRAR
Caprock Academy
07.2007 - 04.2023
Bachelor of Arts - Sociology
University of Northern Colorado