Corina Sweeney
Thornton,CO
Summary
Dynamic Office Manager and Insurance Consultant with a proven track record at Comfort Dental Braces SW/NW. Excelled in enhancing operational efficiency and patient care through strong time management and relationship building. Achieved increased case acceptance rates and customer loyalty by leveraging detailed-oriented planning and clear communication. Skilled in accounts receivable processing and training, demonstrating exceptional service excellence.
Overview
10
10
years of professional experience
Work History
Orthodontic Office Manager
Comfort Dental Braces SW
03.2024 - Current
- Coordinated office events and meetings twice a month, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits. Increasing patient start rates to 60%.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls ranging between 100-250 a day. Using optimal listening skills to promptly resolve any issues while providing accurate information on policies and procedures.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
Insurance Consultant, Practice Advisor/Manager
Comfort Dental Braces NW
02.2015 - 03.2024
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed. Able to keep claim submission prompt, submitting up to 30 claims in one shift.
- Improved operational efficiency within the practice by streamlining workflows, automating tasks, and leveraging systems where appropriate.
- Conducted thorough policy reviews for existing patients, identifying gaps in coverage and recommending appropriate solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Championed continuous learning by staying abreast of emerging trends, research findings, and best practices within the field of practice specialization.
- Assisted in the development of organizational goals, strategies, and performance improvement plans, driving excellence in patient care delivery.
Skills
- Service Excellence
- Strong Time Management
- Workplace Coordination
- Detail-Oriented Planning
- Clerical Operations
- Efficient Data Input
- Accounts Receivable Processing
- Scheduling and calendar management
- Payroll processing
- Relationship building
- Training and coaching
- Clear oral/written communication
Timeline
Orthodontic Office Manager
Comfort Dental Braces SW
03.2024 - Current
Insurance Consultant, Practice Advisor/Manager
Comfort Dental Braces NW
02.2015 - 03.2024
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