Cori Firman
Aurora
Summary
Dynamic professional with a proven track record in previous roles, excelling in customer service and technical troubleshooting. Adept at navigating complex systems and delivering accurate solutions, I consistently ranked among the top contributors. My strong interpersonal communication and adaptability ensure exceptional support, fostering positive experiences for every customer.
Overview
10
10
years of professional experience
Work History
Temporary Election Judge
Arapahoe County
10.2025 - Current
- Support election-day operation including voter check-in, ballot issuance, and polling station setup.
- Verify voter identification and ensure compliance with county and state election procedures
- Assist with ballot tabulation, documentation, and chain-of-custody accuracy
- Provide nonpartisan assistance to voters, ensuring accessibility and smooth flow
- Managed crowd control and maintained order in polling stations.
Digital Care Navigator
Reliant Medical Group
05.2023 - Current
- Greet patients over the phone and introduce Digital Therapeutics as a Behavioral Health Treatment
- Schedule patients for a Behavioral Health Appointment with a licensed clinician
- Help guide patients through any technical troubleshooting as necessary
- Maintained detailed documentation across multiple internal systems.
Digital Customer Care Agent
Comcast
04.2017 - 05.2023
- Offered prompt, courteous and accurate information to customers requesting assistance via web-based chat, and various social media platforms.
- Navigated multiple computer systems and utilized search tools to find information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Updated internal system with details about customer encounters and issues.
- Worked with a wide array of customers including basic billing requests, troubleshooting, corporate escalations, field claims, and natural disaster support.
- Met quotas for performance ranking in the top 15 contributors.
Tier 2 Support Technician
Comcast
09.2015 - 04.2017
- Helped users via telephone to diagnose and triage problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded promptly to incidents and requests after careful analysis and documentation.
- Implemented remote troubleshooting techniques to solve common software and hardware issues.
- Kept updated reports on customer incident tickets.
Education
Bachelor of Arts (B.A.) - Criminal Justice
The University of Arizona Global Campus
10.2021
Diploma -
Smoky Hill High School
05.2013
Skills
- Customer Service
- Appointment Scheduling
- Technical Troubleshooting
- Omni-Channel Communication
- Documentation & Reporting
- Time Management
- Data Entry
- Accuracy
- Interpersonal Communication
- Adaptability
- Remote Work
Timeline
Temporary Election Judge
Arapahoe County
10.2025 - Current
Digital Care Navigator
Reliant Medical Group
05.2023 - Current
Digital Customer Care Agent
Comcast
04.2017 - 05.2023
Tier 2 Support Technician
Comcast
09.2015 - 04.2017
Bachelor of Arts (B.A.) - Criminal Justice
The University of Arizona Global Campus
Diploma -
Smoky Hill High School