Corey Lazenby
Thornton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in interpersonal relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Corrections Officer 1
Utah Department Of Corrections
2017.04 - 2018.01
- Direct Supervision of 50+ Inmates on regular basis maintaining close relations to bolster section safety and morale.
- Operated in multiple control rooms responsible for safe movement and surveillance throughout facility.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
Arborist
Davey Tree
2021.03 - 2022.02
- Safely drive and operate 5 ton chip truck with trailer attachment around metropolitan and rural areas.
- Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
- Removed and disposed of undesirable and dead limbs.
- Loaded and unloaded trucks and trailers.
- Maintained work vehicles and equipment.
- Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
Delivery Coordinator
K & G Petroleum
2018.06 - 2021.03
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted packages weighing up to 70 pounds then sorted into proper places around store.
- Maintained organized work area by storing equipment safely and properly.
Driver Associate
Amazon
2022.02 - 2024.05
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Customer Service Representative Specialist
Xpress Fuel
2018.01 - 2018.06
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Managed employees in food service detachment as to maintain quality control.
- Assisted in installment of several devices around facility including 700+lb oven.
Education
Bachelor of Science - Chemical Engineering
Colorado School of Mines
05.2027
Associate of Science - Engineering (3.68 GPA)
Front Range Community College
Westminster, CO08.2023
High School Diploma -
Liberty High School
Henderson, NV06.2014
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Creative Problem Solving
- Upbeat and Positive Personality
- Verbal and Written Communication
- Establishing and Maintaining Customer Relationships
Hobbies
Mycology
Botany
Philosophy
Hiking
Yoga
Timeline
Driver Associate
Amazon
2022.02 - 2024.05
Arborist
Davey Tree
2021.03 - 2022.02
Delivery Coordinator
K & G Petroleum
2018.06 - 2021.03
Customer Service Representative Specialist
Xpress Fuel
2018.01 - 2018.06
Corrections Officer 1
Utah Department Of Corrections
2017.04 - 2018.01
Bachelor of Science - Chemical Engineering
Colorado School of Mines
Associate of Science - Engineering (3.68 GPA)
Front Range Community College
High School Diploma -
Liberty High School
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