Consuelo Blea
DENVER
Summary
Dedicated Patient Representative experienced in case management and service coordination. Delivered exceptional customer service by effectively handling complaints and inquiries, ensuring patients' access needs were met. Focused on contributing to team success through adaptability, strong work ethic, and commitment to providing positive experiences.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
Denver Health Medical Center
DENVER
11.2023 - 04.2026
- Facilitated insurance verification and eligibility checks for incoming patients.
- Managed patient registration processes efficiently to ensure accurate information capture.
- Assisted patients with appointment scheduling and provided directions within the facility.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Educated patients on financial responsibilities and available payment options effectively.
- Responded to patient inquiries and resolved issues promptly to enhance satisfaction.
- Collected co-pays and other payments from patients at time of service.
- Trained new staff on procedures and best practices in patient access operations.
Store Administrator
Safeway
DENVER
09.2000 - 09.2023
- Managed daily store operations and ensured smooth workflow.
- Coordinated inventory management and stock replenishment activities.
- Assisted customers with inquiries and provided exceptional service.
- Trained new staff on store policies and procedures effectively.
- Maintained accurate records of sales transactions and inventory levels.
- Collaborated with team members to resolve customer issues promptly.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Managed cash register operations by training new employees on proper use of registers.
- Conducted regular audits to ensure compliance with safety standards.
Education
Denver West High School
Denver, COSkills
- Patient registration
- Insurance verification
- Electronic medical records
- Appointment scheduling
- Patient check-in
- Scheduling diagnostic procedures
- HIPAA compliance
- Customer service management
- Attention to detail
- Time management
- Problem resolution
- Effective communication
- Problem-solving
- Friendly and outgoing
Timeline
Patient Access Representative
Denver Health Medical Center
11.2023 - 04.2026
Store Administrator
Safeway
09.2000 - 09.2023
Denver West High School