Connor Moss

- In my first year over events improved every major measured metric, by an average of 6% putting my venue in the top 10 nation wide in guest satisfaction when it comes to events.
- In charge of staffing and operating $7,000,000 in yearly events.
-Recruit and train the best of best to create a dedicated and passionate team committed to providing best in class hospitality.
- Coach and develop team to drive associate engagement with an emphasis on compassion, service metrics, and efficiency
- Manage the day-to-day operation of entertainment venue grossing $24.1 million ($8 mill LBW, $7 mill Events) in sales annually
- Daily proficient use of Salesforce, workday, and microsoft office.

- Increased overall guest satisfaction by 12% through. pushing personable service
- Schedule 130 Bayhosts (servers) with a focus on weekly budget and manage 300+ associates
- Held regular 1-on-1's with my staff to ensure we were all in accordance with the brands goals, and our commitment to best in class hospitality.
- Implemented contests that led to upsales and overall revenue.
- Promoted leaders to hold our team accountable and get on board with our vision.

- I took a department with the highest turnover rate and decreased it by 40% by fostering growth and achievable goals.
-I created and implemented contests that increased both beverage and food speed of service surpassing all of our quarterly goals.
-I implemented a scheduling system that allowed us to hit our labor goals while still maintaining best in class hospitality.
-I created a weekly cleaning detail sheet that allowed our venue to receive multiple green flags from steritech health department, as well as multiple A’s from maricopa health department.
- I developed a culture that inspired a team to not only want to work for me but for each other.
- In my first 6 months as a salaried leader I received the top leadership award for my venue.
-I consistently had one of the highest manager scores with the lowest guest issues creating constant impact.
-At the time of my hiring I was the youngest hospitality manager in the entire company.

• I kept track of our weekly COGS ensuring we are staying true to our budget and plan.
• Purchase, reconcile, and maintain liquor-beer-wine inventory levels through Net-Chef CrunchTime
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• I worked closely with office manager helping with onboarding, payroll, and other HR duties.
• I worked outside the venue promoting topgolf at different marketing events.
• I was the first face guest saw ensuring a smooth check in process, and a great start to their experience,
• I was the first of many Leadership roles in the Thornton venue. I was the first golf services shift lead, our first platinum lead, and one our first marketing lead. I later became the administrative assistant in both the event sales office as well as our normal. administrative office.
• I was an ACE trainer (associate trained in excellence) where I assisted in the hiring events in our venue, as well as teaching the many training classes.
• One of the first associates of the month.