Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Duggan

Denver

Summary

Adept at managing customer service and project execution, my tenure at US Sports Camps honed my organizational skills. Demonstrated resilience through leading CST projects and enhancing partner communications, significantly improving operational efficiency. My background spans from sports management to facilitating youth camps, showcasing adaptability and a commitment to excellence.

Overview

8
8
years of professional experience

Work History

Assistant Manager (TENN+ Division)

US Sports Camps
10.2023 - Current

- Work closely with the CST Manager to execute CST projects and help manage CST personnel for their sport(s).

- Support CSTM with Partner facing communications, projects, and other customer service needs for our partners (Camp Directors).

- Help train CST Sports Specialist.

- Manage Customer Service for my sport(s)

Support division in managing and executing all major CST projects and delegating to season staff where applicable. Ensure team implements CST SOP's in all major projects.

- Primary person on phones and managing sport email inboxes, until the Sports Specialist is hired.

- Support division in executing any additional one-off tasks or projects as needed.

Sport Specialist (TENN+ Division)

US Sports Camps
03.2023 - 10.2023

- Seasonal employee with emphasis on customer service and CST project support.

- Primary person on phones and managing sport email inboxes. Expectation to be logged in at all times outside of lunch break. Support with secondary sport as needed.

- Support division in executing any additional one-off tasks or projects as needed.

- Lead on collecting balance dues and waitlist management. Support with other CST projects, implementing all CST SOP's in all major projects.

- Help oversee CST Customer Service for my sport(s).

Pro Shop Attendant

Jackson Hole Golf and Tennis
07.2022 - 10.2022

- Greeted golfers and signed them in for their tee time, helped with merchandise sales, and assisted the Head Pro with golf tournaments.

- Ensured that member's clubs and all other equipment cleaned, stored, and ready for use.

- Ensured that guests and members had a positive experience.

Camp Leader

Eugene Parks and Recreation
06.2021 - 08.2021

- Facilitated and supervised games and activities for 25+ 4-12 year-old campers to make certain that they were safe and entertained.

- Directed the other camp counselors to complete any necessary tasks.

- Ordered, stored, and kept track of any equipment needed for the upcoming week.

Outside Services

Broken Top Golf Course
06.2016 - 09.2018

- Was responsible for cleaning clubs and carts as golfers finished their round.

- Took care of golf bag storage and stocking the driving range.

- Greeted members professionally and courteously.

Education

Bachelor of Science - Sociology, Sports Business, And Journalism

University of Oregon
Eugene
06.2022

Skills

- Driven

- Dependable

- Organized

- Adaptable

- Resilient

- Empathetic

Timeline

Assistant Manager (TENN+ Division)

US Sports Camps
10.2023 - Current

Sport Specialist (TENN+ Division)

US Sports Camps
03.2023 - 10.2023

Pro Shop Attendant

Jackson Hole Golf and Tennis
07.2022 - 10.2022

Camp Leader

Eugene Parks and Recreation
06.2021 - 08.2021

Outside Services

Broken Top Golf Course
06.2016 - 09.2018

Bachelor of Science - Sociology, Sports Business, And Journalism

University of Oregon
Connor Duggan