Open To Work
Connor Atwood
Fort Collins
Work Preference
Summary
Results-driven Customer Support professional with a robust background in complaint handling and customer education. Recognized for exceptional communication skills and a proactive approach to improving service processes.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Specialist
Carbon connector
Chatham
01.2025 - Current
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Educated customers on product features and usage practices, enhancing overall customer satisfaction.
- Escalated complex issues to senior support staff, facilitating quicker resolutions for challenging problems.
- Participated in training sessions to enhance product knowledge and support skills.
Customer Service Representative
Sure Foot
Vail
11.2024 - 05.2025
- Educated customers on product features and benefits to enhance satisfaction.
- Assisted customers with product inquiries and order placements.
- Managed returns and exchanges in accordance with company policies.
- Provided feedback to management on common customer issues for improvement.
Customer Service Representative
Jiffy Lube
Morgan Hill
03.2021 - 01.2023
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on product features and benefits to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
Education
No Degree -
Cape Cod Community College
West Barnstable, MA 01.2025 - Current
Skills
- Customer service excellence
- Customer inquiry resolution
- Complaint handling
- Sales support
- Phone support
- Email correspondence
- Issue follow up
- Support end-users
- Technical troubleshooting
- Active listening
- Adaptability and flexibility
- Teamwork
- Empathy and patience
- Teamwork
Affiliations
- Volunteer for Rotary to fundraise money for local charity projects.
Timeline
No Degree -
Cape Cod Community College
01.2025 - Current
Customer Support Specialist
Carbon connector
01.2025 - Current
Customer Service Representative
Sure Foot
11.2024 - 05.2025
Customer Service Representative
Jiffy Lube
03.2021 - 01.2023