Connie Guerra

Bread Financial

01.2001 - Current

Senior Specialist role for over 20+ years. Working in a fast pace call center environment. I have worked multiple job roles throughout the years, within the same company. Assisting with internal and external customers.
Job duties and responsibilities include using excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Identified customer needs by asking questions and advising on best solutions.
Recognized security risks to properly handle situations.
Trained new hires to optimize job performance.
Listened to customer needs to identify and provide an accurate resolution.
Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Inputted data into computer system to ensure accuracy and completeness of records.
Validated customer information, such as addresses and contact numbers.
Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
Maintained client confidence by keeping information confidential.
Resolved problems related to incorrect or incomplete data entries.
Reviewed and updated account information in company computer system.
Adhered to strict data confidentiality policies to prevent information leakage.
Identified suspicious activity or patterns of fraudulent behavior.