Connie Guerra
Denver
Summary
My objective is to obtain a full time position with in Denver Human Services. I would like to utilize my professional skills and experiences from past job positions to conduct a fair, thorough, and unbiased investigation by developing methodologies that work. I would like to challenge my self in this job position to gain more knowledge so that I can accurately complete all job responsibilities in a timely manner. As a valued and responsible team member I would like to grow within the Department of Human Sevices and start my new career.
Overview
2025
2025
years of professional experience
Work History
Telephone Communications Operator
Qwest Communications
Thornton, CO
- Answered incoming calls and directed them to the appropriate department or individual.
- Greeted callers and identified their needs quickly and accurately.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Senior Account Specialist
Bread Financial
Westminster, CO
01.2001 - Current
- Senior Specialist role for over 20+ years. Working in a fast pace call center environment. I have worked multiple job roles throughout the years, within the same company. Assisting with internal and external customers.
- Job duties and responsibilities include using excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Recognized security risks to properly handle situations.
- Trained new hires to optimize job performance.
- Listened to customer needs to identify and provide an accurate resolution.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Maintained client confidence by keeping information confidential.
- Resolved problems related to incorrect or incomplete data entries.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Identified suspicious activity or patterns of fraudulent behavior.
Education
Some College (No Degree) - Criminal Justice
Auraria Campus
Denver, COGED -
Emily Griffith Technical College
Denver, CO06.2008
Skills
- Verbal and written communication
- Data Entry
- Time Management
- Critical Thinking
- Microsoft Office
- Problem Solving and Creative Thinking
- Collection Negotiations
- Financial Investigation and Analysis
- Fraud detection experience
- Attentive and Observant
- Reasoning
- Assessing Performance
- Stress Tolerance
Contact
Denver, CO 80212
Education and Training
Denver, CO,Denver, CO
Timeline
Senior Account Specialist
Bread Financial
01.2001 - Current
Some College (No Degree) - Criminal Justice
Auraria Campus
GED -
Emily Griffith Technical College
Telephone Communications Operator
Qwest Communications