Colleen Snell

• Supervised daily operations to ensure efficiency and quality service.
• Trained and mentored staff in customer service best practices.
• Implemented new inventory management system to enhance accuracy.
• Coordinated scheduling to optimize workforce productivity and coverage.
• Resolved customer complaints promptly to maintain satisfaction levels.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

I have held different roles within this establishment. Started as a server, became the lead trainer, filled in as the private dining coordinator for 6 months, then returned to serving and being a lead private dining server.

• Delivered exceptional guest service, enhancing overall dining experience and customer satisfaction.
• Assisted in training new staff on operational procedures and customer engagement techniques.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.

• Delivered exceptional customer service to enhance dining experiences.
• Trained new servers on restaurant policies and service standards.

I held a position as a server here as well as a manager to help the owners when they traveled. Held interviews for new team members, oversaw managing of the waitstaff and bartenders, as well as closing out books for the day and closing up the restaurant.

• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Managed multiple tables efficiently during peak hours to optimize dining experience.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Trained new servers on menu items, service protocols, and POS system usage.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.