Colette Hertzler
Luxury Hospitality & Lifestyle Services Professional
Windsor,CO
Summary
Experienced hospitality and operations professional with over 20 years of leadership across luxury service environments, including business aviation, private clubs, and high-end property management. Proven track record of serving high-net-worth individuals with discretion, warmth, and precision—delivering concierge-level service, coordinating complex logistics, and executing elegant events. Adept at building operational systems from the ground up, leading cross-functional teams, and managing relationships with clients, vendors, and staff. Passionate about creating seamless, first-class experiences that reflect both brand standards and individual client expectations.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Co-Founder & Operator
Avia Properties LLC
Windsor, CO
06.2022 - Current
- Company Overview: Established and operate Avia Properties, a premier accredited provider of home watch and concierge services for high-value residences across Northern Colorado and Southern Wyoming.
- Developed all operational systems, including a custom client agreement tailored to the unique needs of second-home and luxury homeowners.
- Provide proactive guidance to clients on maintaining the integrity and value of their homes, offering personalized recommendations to prevent issues and keep properties in top condition.
- Perform detailed home inspections and reporting, and coordinate with trusted service providers to handle everything from routine maintenance to urgent repairs.
- Expanded operations into Fort Collins, Boulder, Cheyenne, and surrounding areas.
- Established and operate Avia Properties, a premier accredited provider of home watch and concierge services for high-value residences across Northern Colorado and Southern Wyoming.
Executive Director
Cody Buckle Club
Cody, WY
03.2018 - 03.2021
- Transformed the organization's internal operations by creating and implementing structured systems for member onboarding, communication, and engagement—critical improvements for a membership comprised of high-net-worth individuals.
- Led all planning and oversight for the club’s flagship event during the Cody Stampede Rodeo, delivering a four-day, high-touch hospitality experience that included premium seating, full-service catering and bar operations, and personalized attention to every detail.
- Worked closely with local vendors, volunteers, and staff to ensure each element reflected the Buckle Club’s elevated reputation.
- Served as the primary point of contact for members, cultivating strong relationships and maintaining the highest standards of service throughout the tenure.
Sr. Manager, Product Support Business Office
Gulfstream Aerospace
07.2009 - 08.2012
- Managed all customer-facing sales and service operations, working directly with a high-net-worth global clientele that included aircraft owners, corporate executives, and flight departments.
- Handled complex service challenges and delivered tailored solutions with discretion and professionalism.
- Led the coordination of exclusive client engagement experiences, including Gulfstream’s signature weekly customer dinners—gatherings that regularly hosted 50 or more guests at premier venues around Savannah.
- Represented the company at major industry events such as NBAA and the Operators Conference, strengthening client relationships and brand presence.
- Contributed to enterprise-level improvements through involvement in SAP ERP implementation and CRM process reviews.
- Drove performance metrics above target and led multiple initiatives to enhance service delivery and operational efficiency.
Manager, Technical Information Business Office
Gulfstream Aerospace
05.2004 - 07.2009
- Managed administrative and financial operations for Gulfstream’s Technical Information group, overseeing customer invoicing, order fulfillment, and support for technical documentation.
- Introduced procedural improvements that increased responsiveness, reduced turnaround times, and enhanced internal coordination—supporting greater accuracy and dependability across the organization.
Sales and Invoicing Coordinator / Supervisor
Gulfstream Aerospace
05.1994 - 05.2004
- Oversaw sales and invoicing for service and parts transactions, ensuring accuracy and professionalism in all client-facing operations.
- Supervised a team responsible for billing integrity and dispute resolution, and acted as the escalation point for complex transactional issues.
- Supported the rollout of new service policies and standardization efforts across departments, helping improve consistency and client satisfaction during a decade of organizational growth.
Education
Business Administration Studies -
Saint Leo University
01.2005 - 01.2008
Skills
- High-Net-Worth Client Experience & Relationship Management
- Luxury Hospitality & Lifestyle Services
- Event Planning & Premium Guest Experiences
- Operations & Administrative Oversight
- Vendor Coordination & Service Scheduling
- Budgeting
- Financial Reporting
- Team Leadership
- Microsoft Office Suite
- Conflict Resolution
- Client Advocacy
Websites
Certification
Certified and accredited through the National Home Watch Association
Community Service
MOPS International Volunteer Leader, Cody, WY, 01/01/18, 01/01/22, Organized and facilitated regular gatherings for mothers of young children, fostering a supportive, growth-oriented community through structured meetings, mentorship, and personal connection.
Awards
Gold Pride Award, Gulfstream Aerospace, 2011, Recognized for outstanding operational and financial impact, contributing over $1.7 million to the company’s bottom line through strategic parts recapture initiatives.
Timeline
Co-Founder & Operator
Avia Properties LLC
06.2022 - Current
Executive Director
Cody Buckle Club
03.2018 - 03.2021
Sr. Manager, Product Support Business Office
Gulfstream Aerospace
07.2009 - 08.2012
Business Administration Studies -
Saint Leo University
01.2005 - 01.2008
Manager, Technical Information Business Office
Gulfstream Aerospace
05.2004 - 07.2009
Sales and Invoicing Coordinator / Supervisor
Gulfstream Aerospace
05.1994 - 05.2004
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