Colbie Ortega
Westminster
Summary
Dynamic customer service professional with a proven track record at Bowlero Promenade, excelling in conflict resolution and relationship building. Skilled in active listening and team development, I enhance customer satisfaction and retention through effective communication and quality service. Committed to fostering a positive environment and mentoring staff for improved performance. I am a very motivated individual looking to advance into a career to lead further into my life
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bowlero Promenade
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed dining area operations, maintaining cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
- Prepared and cooked a variety of dishes according to standardized recipes.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety protocols.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Lube Technician
Mike Shaw Subaru
06.2024 - 09.2024
- Conducted oil changes and fluid checks efficiently to ensure vehicle performance.
- Assisted in maintaining cleanliness and organization of work area to enhance safety standards.
- Utilized diagnostic tools to identify maintenance needs and recommend appropriate services.
- Maintained accurate records of services performed to ensure compliance with company policies.
- Kept shop areas neat, clean, and free of safety hazards.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Customer Service Representative
Joann Fabrics
10.2022 - 01.2023
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Resolved customer complaints effectively, improving satisfaction and loyalty levels.
- Maintained organized merchandise displays, contributing to a visually appealing store environment.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Trained new staff on customer service protocols and company policies, fostering a cohesive team dynamic.
Lube Technician
Valvoline Instant Oil
06.2022 - 09.2022
- Conducted oil changes and fluid checks efficiently to ensure vehicle performance.
- Assisted in maintaining cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to complete service tasks within set timeframes.
- Educated customers on routine maintenance requirements to promote vehicle longevity.
- Participated in safety training sessions to uphold workplace safety protocols consistently.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
Customer Service Representative
FatCats
11.2021 - 05.2022
- Assisted customers with inquiries and service requests, ensuring positive experiences.
- Maintained cleanliness and organization of assigned areas, adhering to safety protocols.
- Collaborated with team members to streamline processes and improve service delivery.
- Implemented feedback from supervisors to enhance personal performance and customer satisfaction.
- Trained new attendants on operational procedures and best practices for efficiency.
Ride Operator
Elitch Gardens
03.2021 - 11.2021
- Monitored ride performance and conducted routine inspections for safety compliance.
- Assisted guests with ride boarding and disembarking, providing clear instructions.
- Responded promptly to guest inquiries, fostering a positive visitor experience.
- Collaborated with team members to maintain cleanliness and organization in ride areas.
- Adapted quickly to changing conditions during peak operating times for efficient service.
- Operated amusement rides, ensuring guest safety and adherence to operational protocols.
Education
Certificate of Completion -
Lincoln College of Technology
Denver, CO07.2024
High School Diploma -
Standley Lake High School
Westminster, CO05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Team development
- Quality control
- Store maintenance
- Reading comprehension
- Service upselling
Certification
Ase 609 Certification
Timeline
Lube Technician
Mike Shaw Subaru
06.2024 - 09.2024
Customer Service Representative
Bowlero Promenade
03.2023 - Current
Customer Service Representative
Joann Fabrics
10.2022 - 01.2023
Lube Technician
Valvoline Instant Oil
06.2022 - 09.2022
Customer Service Representative
FatCats
11.2021 - 05.2022
Ride Operator
Elitch Gardens
03.2021 - 11.2021
Certificate of Completion -
Lincoln College of Technology
High School Diploma -
Standley Lake High School
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