Cody Reese
Denver
Summary
Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Parts salesman
Transwest Truck Trailer RV
Denver
03.2011 - Current
- Extensive knowledge using Karmak Fusion and Legend applications
- Extensive knowledge looking up Freightliner, Sterling and Western Star parts.
- Extensive knowledge looking up Cummins, Cat and Detroit engines.
- Very familiar with aftermarket options in the area to get the customer taken care of.
- Worked front counter sales for approximately 13 years and recently worked remote phone room sales for the last 2 years.
- Assisted customers in identifying and selecting parts for various vehicles.
- Maintained organized inventory of parts and ensured stock levels were adequate.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Provided expert advice on product compatibility and installation requirements.
- Collaborated with suppliers to source hard-to-find parts and accessories.
- Trained new staff on inventory management and customer service practices.
- Resolved customer inquiries and complaints to ensure satisfaction with services.
- Conducted regular audits of inventory to minimize discrepancies and losses.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Coordinated and executed daily parts deliveries to local businesses.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Followed standards of care and compliance per company and legal requirements.
- Communicated product expertise and department process improvements to meet organizational goals.
- Provided support to other departments within the company as needed.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Provided knowledgeable advice to customers on product selection and compatibility.
- Handled incoming calls from customers seeking information about availability or pricing of items.
- Adhered to all safety regulations when handling hazardous materials such as batteries, brake fluids.
- Assisted in training new staff members on parts identification, order processing, and inventory control systems.
- Researched hard-to-find parts and sourced them from suppliers.
- Developed relationships with vendors to ensure the best pricing for parts.
- Provided technical support to customers regarding installation of replacement parts or components.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Cross-sold additional products and services to purchasing customers.
Education
Adams City High School
Commerce City, COSkills
- Karmak Fusion
- Parts lookup
- Customer orders
- Inventory management
- Cummins and Cat lookup
- Customer service
- Problem solving
- Effective communication
- Parts recommendation
- Problem-solving skills
- Delivery coordination
- Email communication
- Replacement parts identification
- Clean driving record
- Returns processing
- Forklift operation
References
References available upon request.
Timeline
Parts salesman
Transwest Truck Trailer RV
03.2011 - Current
Adams City High School
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