William Lillie
colorado springs
Summary
Results-driven professional with extensive experience in management positions overseeing teams of people in high stress enivirnoments, managing daily kitchen operations and ensuring compliance with food safety standards. Skilled in customer service and problem-solving, consistently enhancing team performance and streamlining processes to maximize efficiency.
Overview
21
21
years of professional experience
Work History
Kitchen Manager
Carrabbas Italian Grill
Colorado Springs, CO
10.2022 - Current
- Oversaw daily kitchen operations, ensuring adherence to food safety and sanitation standards.
- Trained and mentored culinary staff on menu preparation and presentation techniques.
- Streamlined inventory management processes, reducing waste and optimizing supply usage.
- Managed scheduling and labor costs, improving overall kitchen efficiency and team productivity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Garage Door Technician
A1 Garage Door
Colorado Springs, CO
03.2021 - 05.2022
- Diagnosed and repaired garage door systems to ensure optimal functionality.
- Installed and maintained garage doors, including opener systems and safety features.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted routine inspections to identify potential mechanical failures before they occurred.
Maintenance Crew Member
Budget Yard Incorporated
Colorado Springs, CO
03.2015 - 01.2021
- Performed routine maintenance tasks to ensure optimal equipment functionality.
- Collaborated with team members to execute landscape improvement projects efficiently.
- Assisted in repairs and troubleshooting of landscaping machinery and tools.
- Trained new crew members on safety protocols and maintenance best practices.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Security Officer
Baker and King Security Services
Colorado Springs, CO
05.2012 - 09.2015
- Monitored premises to ensure safety and security, responding promptly to incidents.
- Collaborated with law enforcement agencies during investigations to enhance security protocols.
- Trained new security personnel on company policies and emergency response procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Wing Certified Trainer
Buffalo Wild Wings
Colorado Springs, CO
05.2005 - 01.2015
- Trained staff on proper wing preparation techniques and menu knowledge.
- Implemented quality control measures to ensure product standards were met.
- Mentored junior trainers in effective teaching methods and customer service excellence.
- Upheld food safety standards by regularly reviewing new policies and guidelines with staff members, ensuring full understanding and compliance across the board.
- Maintained compliance with health department regulations through strict adherence to guidelines during all aspects of the wing preparation process.
- Increased team efficiency with thorough instruction on time management and multitasking during high-volume service periods.
Competitive Gymnastics Coach
Aerials Gymnastics Club
Colorado Springs, CO
03.2009 - 11.2014
- Developed individualized training programs to enhance athletes' performance and skill levels.
- Mentored junior coaches, fostering professional growth and ensuring consistent coaching standards.
- Advised athletes on goal setting methods, helping them focus on achievable objectives while striving for personal growth within the sport.
- Implemented safety protocols and best practices to minimize injury risks during training sessions.
- Collaborated with parents to communicate progress and address concerns regarding athlete development.
- Communicated effectively with event organizers, judges, and other officials to ensure a smooth experience for athletes at each competition.
Education
GED -
Rampart High School
Colorado Springs, CO05-2005
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Food preparation
- Team collaboration and leadership
- ServSafe certification
- Health inspections
- Problem-solving
- Kitchen equipment operation and maintenance
- Ordering supplies
- Vendor relations
Accomplishments
3 year, undefeated competitive Coach of Level 4 and 5 gymnastics teams.
Top Sales Representative for A1 garage doors sales in first year of employment
Achieved Senior Rep level at international sales company
Timeline
Kitchen Manager
Carrabbas Italian Grill
10.2022 - Current
Garage Door Technician
A1 Garage Door
03.2021 - 05.2022
Maintenance Crew Member
Budget Yard Incorporated
03.2015 - 01.2021
Security Officer
Baker and King Security Services
05.2012 - 09.2015
Competitive Gymnastics Coach
Aerials Gymnastics Club
03.2009 - 11.2014
Wing Certified Trainer
Buffalo Wild Wings
05.2005 - 01.2015
GED -
Rampart High School