Cody Lanning
Loveland
Summary
Experienced 911 Dispatch Supervisor committed to optimizing emergency response operations. Strong organizational skills and a track record of implementing workflow improvements, ensuring accuracy in call handling and enhancing public safety.
Overview
8
8
years of professional experience
Work History
911 Dispatch Supervisor
Longmont Department of Public Safety
Longmont, CO
07.2018 - Current
- Supervised daily operations of 911 dispatch center to ensure efficient response times.
- Trained and mentored new dispatchers on protocols and emergency response procedures.
- Developed workflow improvements to enhance communication among emergency services personnel.
- Analyzed call data to identify trends, improving resource allocation and response strategies.
- Implemented quality assurance measures to ensure accuracy in emergency call handling.
- Coordinated training sessions on new technologies and systems for improved operational efficiency.
- Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
Education
Bachelor of Science - Fire And Emergency Response Administration
Metro State University Denver
Denver, CO12-2025
Skills
- Call prioritization
- Public safety
- Policy enforcement
- Emergency protocols
- Incident command system
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Decision-making
Timeline
911 Dispatch Supervisor
Longmont Department of Public Safety
07.2018 - Current
Bachelor of Science - Fire And Emergency Response Administration
Metro State University Denver