Summary
Work History
Education
Skills
Timeline
Generic

Cody Harmon

Colorado Springs,CO

Summary

Dynamic leader with a proven track record at Groove Honda for enhancing team performance and customer satisfaction. Excelled in problem-solving and multitasking, achieving significant efficiency improvements. Skilled in fostering teamwork and delivering high-quality customer service, demonstrated through successful cross-functional collaborations and tailored service strategies.

Work History

Reconditioning Manager

Corwin Honda
  • Maintained open lines of communication between departments, fostering a collaborative environment that promoted cross-functional problem-solving efforts.
  • Established performance benchmarks for team members, providing clear expectations and goals to work towards achieving excellence in their roles.
  • Managed budgetary constraints effectively, prioritizing spending in alignment with departmental goals and revenue targets.
  • Analyzed performance metrics, identifying areas for improvement in both processes and team member productivity.
  • Increased overall efficiency in the reconditioning department by effectively managing team members and delegating tasks.
  • Developed customized reconditioning plans for unique vehicles or customer requirements, ensuring high-quality results tailored to specific needs.

Express Service Manager

Groove Honda
  • Trained and guided team members for improved overall performance and morale.
  • Identified root causes of recurring problems for long-term solutions and improvements.
  • Achieved positive customer experiences with proactive communication and follow-up.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Optimized resource allocation for enhanced service delivery and reduced wait times.
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Quality Assurance Manager

USAF
  • Managed cross-functional teams to drive quality initiatives across multiple departments.
  • Identified process bottlenecks by conducting thorough root cause analyses.
  • Analyzed quality metrics to identify trends and drive data-informed decision-making.
  • Guided team through process changes to achieve greater alignment with organizational goals.
  • Monitored regulatory changes for proactive updates to quality assurance protocols.
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.

Education

Associate In Electronics Engineering Technology - Electronic Engineering

Community College of The Air Force
Montgomery, AL
02.2018

Skills

  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability

Timeline

Reconditioning Manager

Corwin Honda

Express Service Manager

Groove Honda

Quality Assurance Manager

USAF

Associate In Electronics Engineering Technology - Electronic Engineering

Community College of The Air Force
Cody Harmon