Cody Fortner
Aurora
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Lazy Dog Restaurant & Bar
Aurora, CO
05.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Monitored dining area for cleanliness, ensuring a welcoming atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Millennium Restaurant Group
Portage, MI
05.2022 - 04.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used focus and memorization skills to keep track of tables and remember orders.
- Used good communication skills to reduce guest dissatisfaction.
Medicare Insurance Agent
Banker's Life
Portage, Michigan
03.2021 - 05.2022
- Developed expertise in Medicare supplement and Part D plans, including enrollment and eligibility requirements.
- Provided excellent customer service by responding promptly to inquiries regarding Medicare coverage options.
- Analyzed customer needs to recommend suitable plans that meet their individual needs.
- Advised clients on how to maximize their benefits while minimizing costs associated with Medicare coverage.
- Monitored changes in regulations governing Medicare policies so that clients were always informed of their rights.
FOH Supervisor/Server/Bartender
Chili's- Brinker
Portage, Michigan
09.2014 - 04.2021
- Utilized effective communication techniques in order to maintain positive relationships with customers and coworkers.
- Performed opening and closing duties such as setting up registers, balancing tills.
- Demonstrated ability to effectively manage staff and ensure adherence to standards of service.
- Established a record of successful problem solving, resolving disputes quickly and efficiently.
- Promoted positive work environment by encouraging collaboration among team members.
Education
High School Diploma - General Studies
Kellogg Community College
Battle Creek, MIHigh School Diploma - undefined
Lakeview High School
Battle Creek, MI06.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
- Order accuracy
- Calm demeanor
- Positive guest interactions
- Task prioritization
- Reliable and responsible
- Team player
Certification
ServSafe Alcohol Server Certification
Timeline
Server
Lazy Dog Restaurant & Bar
05.2025 - Current
Server
Millennium Restaurant Group
05.2022 - 04.2025
Medicare Insurance Agent
Banker's Life
03.2021 - 05.2022
FOH Supervisor/Server/Bartender
Chili's- Brinker
09.2014 - 04.2021
High School Diploma - undefined
Lakeview High School
High School Diploma - General Studies
Kellogg Community College