Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Cooke

Denver,CO

Summary

Detail-oriented professional with extensive experience in customer relations. While at PT's Centerfold i have Proven ability to foster strong relationships, shown skill in cash handling and POS system operations and resolved issues effectively when thrown at me. Over the many years dealing with customers I have learned excellent communication and critical thinking skills. Committed to maintaining a safe environment while ensuring customer satisfaction in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Floor Security

PT's Centerfold
02.2025 - Current
  • Developed and maintained courteous and effective working relationships.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Ejected unruly patrons from premises.
  • Monitored exterior and interior of premises.
  • Monitored, guarded and patrolled club floor to prevent infractions of rules, theft and violence.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Answered questions about club policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Lead Mover

5 Star Moving And Storage
08.2024 - 02.2025
  • Oversaw as many as 2 teams at time with more than 8 total personnel.
  • Arranged items at destination according to customer requests and instructions.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Strapped items down over protective padding to secure throughout transportation.
  • Followed verbal and written instructions to properly move and ship products.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Owner/Operator & Truck Driver

C & C Moving Specialist
04.2019 - 01.2022
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed business plan, processes and procedures to provide superior relocating services to customers.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 21,000 lbs.

Drywall Finisher/Steel Framer

General Ceiling & Partitions
03.2018 - 04.2019
  • Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Prepared work area, tools and equipment for job site.
  • Applied tape to seal joints by embedding into sealing compound.
  • Completed installation of drywall sheets on commercial and residential properties.
  • Removed damaged drywall and wallpaper to prepare for new installations.
  • Screwed metal and wooden studs into frames.
  • Cut and hung drywall on walls and ceilings, taping and finishing joints and corners.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

Pikes Peak State College
Colorado Springs, CO
04-2010

Skills

  • Troubleshooting
  • Excellent communication
  • Customer relations
  • Flexible and adaptable
  • Critical thinking
  • Problem resolution
  • Organization and time management
  • Cash handling and management
  • POS system operations
  • Payment collection
  • Attention to detail
  • Hospitality and accommodation

Timeline

Floor Security

PT's Centerfold
02.2025 - Current

Lead Mover

5 Star Moving And Storage
08.2024 - 02.2025

Owner/Operator & Truck Driver

C & C Moving Specialist
04.2019 - 01.2022

Drywall Finisher/Steel Framer

General Ceiling & Partitions
03.2018 - 04.2019

GED -

Pikes Peak State College

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Cody Cooke