Cobey Gresham
Dillon
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Hotel Alpenrock
07.2025 - Current
- Lead front desk operations during high-volume resort periods, ensuring seamless guest arrivals, check-ins, and check-outs.
- Supervise and train front desk agents, providing coaching and daily support to maintain service standards.
- Partner with housekeeping and maintenance teams to coordinate room readiness, guest requests, and issue resolution.
- Manage guest service escalations with professionalism, focusing on recovery and guest satisfaction.
- Contribute to revenue growth by promoting upgrades, packages, and special offers at the front desk.
Lodge Front Desk Agent
Feather Falls Casino & Lodge
07.2023 - 08.2025
- Manage hotel reservations through Opera Cloud, guest check-ins and check-outs, and third-party bookings through Expedia and other OTA's.
- Set up group blocks for events, vendors, and special reservations while coordinating with departments.
- Process guest payments accurately and handle large sums of money while maintaining financial accuracy.
- Resolve guest concerns promptly to ensure a seamless and satisfying stay experience.
- Work collaboratively with teams across different departments to support daily hotel operations and guest needs.
EHR Clinical Application Coordinator
Oroville Hospital
06.2018 - 08.2021
- Assisted doctors, nurses, and employees in accessing and navigating patient charting systems.
- Ensured hospital systems operated efficiently and resolved technical issues in a timely manner.
- Coordinated with external hospitals to facilitate patient care services.
- Managed high-pressure situations involving medical staff frustrations, providing timely solutions to maintain workflow continuity.
- Handled large orientation training classes.
Hotel Front Desk Agent
Gold Country Casino & Resort
08.2017 - 02.2018
- Managed hotel reservations, guest check-ins and check-outs, and coordinated online bookings.
- Processed guest payments and accurately handled large sums of money.
- Addressed guest concerns promptly and ensured a seamless stay experience.
Education
B.S. - Hospitality Management
Bellevue University Business
06.2025
Cyber Security
Western Governors University
01.2023
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Butte Community College
12.2021
Skills
- Strong verbal and interpersonal communication skills
- Excellent judgment and problem-solving abilities
- Attention to detail and accuracy
- Organization and prioritization skills
- Guest service and conflict resolution
- Multitasking in high-pressure environments
- Cash handling and payment processing
- Leadership and team collaboration
- Extensive knowledge of computers and technical troubleshooting skills
Certification
Google IT Support Professional Certificate, Issued by Google (2022-01-06)
Timeline
Front Desk Supervisor
Hotel Alpenrock
07.2025 - Current
Lodge Front Desk Agent
Feather Falls Casino & Lodge
07.2023 - 08.2025
EHR Clinical Application Coordinator
Oroville Hospital
06.2018 - 08.2021
Hotel Front Desk Agent
Gold Country Casino & Resort
08.2017 - 02.2018
Cyber Security
Western Governors University
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Butte Community College
B.S. - Hospitality Management
Bellevue University Business