Clinton Nebeker
Erie
Summary
Results-driven Customer Assurance Manager with a proven track record of productivity and efficient task completion. Skilled in personnel management, customer experience, and warranty management. I’m a skilled technician with a long background in the field. I’ve been exposed to the industry since 2004, prior to working in the industry I was in sales. Entering a new industry I learned quickly and adapted to my new career path. I act as a professional in all fields i enter. I excel at leveraging my problem-solving abilities, to ensure my customers have the highest quality experience.
Overview
22
22
years of professional experience
1993
1993
years of post-secondary education
Work History
Customer Assurance Manager
Lohmiller & Company
Denver
10.2021 - Current
- Lead the customer assurance department activities to elevate the customer experience, protect both the Carrier, and Lohmiller brands, and provide all types of post sales support.
- Developed training plans and schedules for dealers to provide the training needed for our customers to be successful with all equipment we provide.
- Provide training, support, answers, and assistance in customers warranty questions.
- Support my DSMs and Warranty team in their post sales support roles.
Facilities and Engineering Operations Management
Novartis Pharmaceuticals
Longmont
11.2020 - 10.2021
- Ensured completion of all day-to-day duties accurately and efficiently, for a one million square foot campus. Anything that pertained to water, electrical, gas, steam, and HVAC systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. I was brought in because of my unique ability to work with a group of employees and bring their conflicting personalities together and create a team that performs well together.
- Provided support and guidance to colleagues to maintain a collaborative work environment. I helped build a strong functional team that ensured building operations were successful and functional 24/7
Customer Assurance Department Supervisor
Lohmiller & Company
Denver
01.2020 - 11.2020
- Supervised daily operations and workflow for team efficiency. Ensured all functions of CAD we’re being met
- Assisted my staff in daily operations of startups, modifications, DSM rolls, and warranty.
- Assisted my manager with the training program and scheduling of said program.
Service Manager
Major Heating
Wheat Ridge
10.2004 - 12.2019
- Managed service team to ensure timely mechanical system repairs.
- Coordinated service schedules to optimize technician efficiency and customer satisfaction.
- Developed training programs for new technicians on newly released equipment and safety protocols.
- Site visits and hands on mechanical work to improve my service technicians skills and improve customer experience, technician performance.
Education
Instructor - Applied Science For The Trades ( HVACR Program)
Red Rocks Community College
Denver, CO 08.2008 - 05.2010
Wheat Ridge High School
Wheat Ridge, ColoradoSkills
- Customer assurance
- Warranty management
- Technical training
- Quality control
- People
- Self starter
- Process improvement
- Team leadership
- Client engagement
- Problem solving
- Conflict resolution
- Performance evaluation
- Asset utilization
- Productive relationships
- Staff development
- Critical thinking
- Problem-solving capacity
- Project management experience
Languages
Spanish
Professional
Timeline
Customer Assurance Manager
Lohmiller & Company
10.2021 - Current
Facilities and Engineering Operations Management
Novartis Pharmaceuticals
11.2020 - 10.2021
Customer Assurance Department Supervisor
Lohmiller & Company
01.2020 - 11.2020
Instructor - Applied Science For The Trades ( HVACR Program)
Red Rocks Community College
08.2008 - 05.2010
Service Manager
Major Heating
10.2004 - 12.2019
Wheat Ridge High School