I worked for City Market/King Soopers for 14 years where I excelled in ordering,organizing, and maintaining good customer service . I went to work for Mountain Valley Appliance in 2003 which is my families business until 2023 when we decided to close due to the rising costs of running a business. I started working for American Gypsum in early 2024 where I became a forklift / takeoff operator.
Work History
Sales Clerk
City Market
Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Developed strong relationships with customers, driving repeat business and loyalty.
Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Collaborated with team members to achieve store sales targets and improve overall performance.
Assisted customers by finding items quickly to boost store satisfaction rates.
Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Takeoff Coordinator/Fork Lift Driver
American Gypsum
Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Developed strong relationships with customers, driving repeat business and loyalty.
Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Collaborated with team members to achieve store sales targets and improve overall performance.
Assisted customers by finding items quickly to boost store satisfaction rates.
Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Appliance Repair Technician
Mountain Valley Appliance
2003 - 2023
Educated customers on use, care and adjustments of appliances.
Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
Received consistently positive feedback from customers for prompt response times and successful repairs.
Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
Disassembled, repaired and reassembled equipment in good working order.
Ordered parts and maintained adequate inventory.
Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
Improved customer satisfaction by providing timely and efficient appliance repair services.
Facilitated repairs by disassembling defective and broken equipment.
Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
Developed customized maintenance plans for clients, prolonging the life of their appliances and reducing future service calls.
Education
Electric Lineman School.
Mesa State College
Grand Junction, CO
05.1993
Skills
I have 20 years experience working on most brands of appliances,most knowledgeable is with Whirlool brandsI have great customer service skills and a high success rate fixing appliances
