Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cledia Nix

Grand Junction

Summary

Tactful business owner with background independently managing and running Sugar & Ice Co. with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products.

Overview

12
12
years of professional experience

Work History

Shop Owner

Sugar & Ice Co.
06.2024 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Coached, counseled and disciplined employees.

Room Service Supervisor

St. Mary Hospital
07.2017 - 03.2020
  • Continuously improved processes within the department by identifying areas of opportunity and implementing solutions to address them.
  • Boosted customer loyalty with exceptional attention to detail and personalized service.
  • Provided clear direction and guidance to team members, fostering a positive work environment conducive to growth and development.
  • Collaborated with other departments to ensure smooth workflow between front-of-house and back-of-house teams.
  • Handled escalated guest issues professionally, working towards swift resolutions that satisfied all parties involved.
  • Reduced response times for room service orders by optimizing staffing schedules based on peak hours.
  • Ensured timely delivery of all orders by closely monitoring progress from order placement through delivery completion.
  • Trained new staff members on room service responsibilities, ensuring a seamless integration into the team.
  • Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hospital.
  • Maximized team efficiency by delegating tasks according to individual strengths and capabilities.
  • Monitored food preparation, production, and plating for quality control.

Shift Leader

Starbucks
08.2013 - 02.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.

Education

No Degree - Liberal Studies

University of California, Riverside
Riverside, CA
05-2012

Skills

  • Networking and partnerships
  • Business operations
  • Pricing strategy
  • Proficient in customer service
  • Staff hiring and training
  • Health and safety regulations
  • Seasonal promotions
  • Skilled in financial management practices

Languages

Spanish
Native or Bilingual

Timeline

Shop Owner

Sugar & Ice Co.
06.2024 - Current

Room Service Supervisor

St. Mary Hospital
07.2017 - 03.2020

Shift Leader

Starbucks
08.2013 - 02.2018

No Degree - Liberal Studies

University of California, Riverside

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Cledia Nix