Summary
Overview
Work History
Education
Skills
Customer Support - Summary
Personal Information
Abilities
Software
Timeline
AdministrativeAssistant
Claudia Paola Díaz

Claudia Paola Díaz

Administrative Assistant
Sonsonate, El Salvador

Summary

Hi, I'm Paola, and this is a brief description of me and my professional work.


I'm organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


As a professional with demonstrated ability to excel in legal support roles. Skilled in client communication, data management, and case documentation. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and adept at handling sensitive information with integrity and discretion.

Overview

4
4
years of professional experience

Work History

Legal Intake Specialist

PremierPropertyLaw
08.2024 - Current
  • Facilitated effective communication among team members by organizing regular meetings to discuss ongoing cases, updates, and priorities.
  • Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
  • Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
  • Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
  • Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.

Legal Intake Specialist

Employment Law Assist
04.2024 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.

Executive Administrative Assistant

Virtopus
11.2023 - 06.2024
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and updated schedules for executives.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Scheduled appointments and handled calenders for senior leadership.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Client Support Specialist

We Clone You
08.2023 - 11.2023
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.

Customer Service Representative

Brilliant Earth
01.2021 - 01.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Cricket Wireless
12.2020 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Modern Languages, Professional/business English

Direct English
El Salvador
05.2001 -

Skills

Administrative support

Customer Support - Summary

  • Provided prompt customer support with a professional, friendly, and patient attitude.
  • Completed customer insight reports and input over 12,000 units of sensitive data.
  • Received 5-star customer satisfaction rating through voice, chat, and e-mail communication.

Personal Information

Date of Birth: 04/11/2002

Abilities

  • Spanish, NATIVE
  • English, HIGH LEVEL

Software

Brevo

ClickUp

Innago

Office 365

Podio

SkySlope

Stessa

Ring Central, Contivio, Avaya

Timeline

Legal Intake Specialist

PremierPropertyLaw
08.2024 - Current

Legal Intake Specialist

Employment Law Assist
04.2024 - 08.2024

Executive Administrative Assistant

Virtopus
11.2023 - 06.2024

Client Support Specialist

We Clone You
08.2023 - 11.2023

Customer Service Representative

Brilliant Earth
01.2021 - 01.2023

Customer Service Representative

Cricket Wireless
12.2020 - 12.2021

No Degree - Modern Languages, Professional/business English

Direct English
05.2001 -

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Claudia Paola DíazAdministrative Assistant