Claudia M. Sales
Denver
Summary
Results-driven logistics professional specializing in compliance and operational efficiency. Manages complex shipment workflows and fosters cross-functional collaboration. Bilingual in English and Spanish, with strong communication skills and expertise in international logistics.
Overview
12
12
years of professional experience
Work History
Traffic Manager
Schneider Logistics Inc
Denver
07.2024 - Current
- Logistics & Dispatch Operations: Managed end-to-end inbound and outbound shipment workflows using the Schneider Logistics Operations System, ensuring 100% compliance with performance criteria.
- Carrier & Schedule Coordination: Coordinated time-specific deliveries, backhaul freight movements, building transfers, and specialized shipments (Reloads, Scrap, LTL) with carrier networks to meet operational timelines.
- Cross-Functional Collaboration: Acted as the primary liaison between Virtual Traffic Office (VTO), replenishment teams, external vendors, and customers to effectively resolve transportation bottlenecks.
- Data Tracking & Reporting: Developed and verified daily, weekly, and monthly logistics performance reports; maintained precise tracking and documentation for inbound/outbound freight.
- Compliance & Documentation: Validated and processed hazardous materials shipments in strict accordance with regulatory compliance; prepared comprehensive export documentation for international carriers (FedEx, DHL).
- Issue Resolution & Claims Management: Tracked and expedited lost moves while auditing dealer and material claims in collaboration with global claims departments to ensure timely resolution.
- Administrative Oversight: Managed department supply inventories and equipment maintenance within established budgetary guidelines.
Assistant Operations Manager
Mattress Firm
Denver
09.2020 - 01.2024
- Work with General Manager to achieve the operating profit goals of Mattress Firm
- Ensured sufficient delivery staff availability to meet delivery load and enhance competitive advantage in marketplace.
- Continually searches for opportunities to improve efficiencies in operations so as to improve customer service
- Maintained constant communication with district managers and operations team to stay informed on upcoming sales events and store replenishment.
- Trained and developed staff to enhance team effectiveness and operational success.
- Communicates with Human Resources on all employee issues to include discipline, termination, pay increases coaching and all staff-related matters
- Completes projects within the requested time frame
Operations Manager
Bergen Logistics
North Bergen
08.2018 - 03.2020
- Managed warehouse staffing and conducted training for team members
- Monitored warehouse safety conditions through regular inspections and ongoing training on safety practices
- Ensured facility results met company SLA standards
- Generated daily open order reports for inbound and outbound shipments
- Developing and implementing SOPs
Senior Account Manager
Bergen Logistics
North Bergen
04.2017 - 08.2018
- Head of customer Service department
- Supervised team of 15 account managers and 3 assistant account managers, ensuring alignment with departmental goals.
- Resolved client escalations and followed up to ensure satisfaction and retention.
- Overseeing all daily activities for over 150 accounts in Facility
- Tracked inbound and outbound shipments through daily open order report, facilitating timely delivery and inventory management.
- Developing and implementing SOPs
- Work alongside Warehouse management to meet SLA
- Trained new hires on company policies and procedures
- Participate and follow up with new accounts onboarding process
Account Manager
Hautelook/Nordstrom
09.2015 - 04.2017
- Managed a staff of 70 associates and 3 supervisors.
- Liaison between Hautelook and Bergen Logistics
- Developed and implemented standard operating procedures to enhance workflow consistency
- Created daily aging reports for accounts to monitor performance and inform decision-making
- Entered data accurately into billing system
- Issued pick tickets to facilitate order fulfillment in warehouse.
- All areas related to the account
Receiving Assistant Manager
Bergen Logistics
10.2014 - 09.2015
- Increased put-away to a minimum of 25,000 units of product per day while reducing staff or hours required for the day
- Oversaw inbound logistics and streamlined put-away processes for facility
- Developed SOPs for receiving department and coached staff on adherence to company policies and procedures
- Resolved customer inventory issues and addressed discrepancies related to ASNs
Education
Bachelor of Science - supply Management Certificate
University of Phoenix
01-2021
Skills
- Logistics expertise
- Supply Chain Management
- Logistics Management
- Logistics Coordination
- WMS Rex11
- Merlin Vision
- Logistics management
- AS400
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Traffic Manager
Schneider Logistics Inc
07.2024 - Current
Assistant Operations Manager
Mattress Firm
09.2020 - 01.2024
Operations Manager
Bergen Logistics
08.2018 - 03.2020
Senior Account Manager
Bergen Logistics
04.2017 - 08.2018
Account Manager
Hautelook/Nordstrom
09.2015 - 04.2017
Receiving Assistant Manager
Bergen Logistics
10.2014 - 09.2015
Bachelor of Science - supply Management Certificate
University of Phoenix