Claudia Judith Moreno Castro
Aurora
Summary
Confident leader experienced in janitorial work. Motivates and exceeds goals positive approach,able to go above and beyond for cleanliness expectations over 20 years of Experience in cleaning and management ability to hire, train,supervise,coach, build culture of work and diversity and counsel Delivery exceptional service and increase customer satisfaction . Motivates and manages the team to meet expectations every day.
Overview
21
21
years of professional experience
Work History
Custodian Lead / Supervisor
Lotus School for Excellence
09.2022 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Custodial Services Supervisor
Adams14 School District
10.2020 - 09.2022
- Monitored around 60 custodian over the district from K-12 to enforce proper use of personal protective equipment, supplies and equipment
- Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- conducting Inspections over the District to make sure cleanness is up to the standard
- Monthly Inventory
- controlling overtime
- monthly meetings with the Head custodian
- Employee Evaluations
Assistant Director of Services
Le Meridien Hotels & Resorts
12.2018 - 03.2020
- Trained new employees on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
- Examined rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
- Rolled out improved training programs for maintenance employees
- Supervised 65 employees on a busy hotel of 500 rooms , training and performance monitoring
- Delegated tasks to carefully selected employees in alignment with resource management goals
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Developed and implemented employee incentive programs to promote top performance
- Coordinated daily workflow through task prioritization and concise scheduling
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving all Guest concerns issues
- Handle Guest complaint
- Building culture of work and diversity
- Handle stress very well
Executive Housekeeper
Crown Plaza
12.2015 - 12.2018
- Accepted accountability for all assigned building keys, master keys and access cards.
- Direct team of 50 personnel in busy hotel of 380 rooms
- Detail-oriented
- Labor control
- Handle Guest complaint
- Inventory control
- Evaluate employee performance nd developed improvement plans
- Create teamwork
- Ordering supplies
- Scheduling
Housekeeping Manager
Staybridge At Cherry Creek
05.2012 - 07.2015
- Coordinated housekeepers cleaning service operations, including driving business development and managing client relations.
- Opening housekeeping department
- Assigned housekeeping staff to specific shift
- Inventory control
- Establish cleaning work routine for staff
- Respond to guest complaint
- Labor control
- Create culture of work
- Assistant all new hires
- Make sure we have all our scores up tp date
Housekeeping Supervisor and Assistant Housekeeping
JW Marriott Denver Cherry Creek
05.2004 - 05.2012
- Supervised daily operations, including rooms inspections preventive maintenance and safety.
- Helping on ADP
- Helping on handle Guest complaint
- Assist with new hires
- Inspect all public areas make sure cleanliness is up to our guest satisfaction
Education
GED -
Community Collage
El Paso Texas08.1998
Developing Managers
Hospitality Program
Denver, CO06.2007
Skills
- Recruitment
- Customer service
- Organization
- Team management
- Communications
- Cleanliness
- Team building
- Supervision
- Process improvement
- Problem resolution
- Building a culture of work and diversity
Accomplishments
was able to bring employees engagement from Red to Green
Timeline
Custodian Lead / Supervisor
Lotus School for Excellence
09.2022 - Current
Custodial Services Supervisor
Adams14 School District
10.2020 - 09.2022
Assistant Director of Services
Le Meridien Hotels & Resorts
12.2018 - 03.2020
Executive Housekeeper
Crown Plaza
12.2015 - 12.2018
Housekeeping Manager
Staybridge At Cherry Creek
05.2012 - 07.2015
Housekeeping Supervisor and Assistant Housekeeping
JW Marriott Denver Cherry Creek
05.2004 - 05.2012
GED -
Community Collage
Developing Managers
Hospitality Program
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