Claudia Lazo
Denver
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Proven ability to enhance operational efficiency and maintain workplace safety. Skilled in cash handling and adept at resolving customer complaints, fostering a collaborative team environment while ensuring compliance with health regulations.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds
09.2022 - Current
- Assisted in coordinating daily operations to ensure smooth workflow and efficient service delivery.
- Learned safety protocols and maintained compliance with health regulations during shift operations.
- Supported team by preparing workstations and ensuring availability of necessary supplies and equipment.
- Observed experienced managers to understand effective customer service strategies and operational practices.
- Adapted quickly to changing demands while maintaining focus on quality and efficiency standards.
- Communicated effectively with team members to foster collaboration and a positive work environment.
- Participated in training sessions to enhance knowledge of products, services, and operational procedures.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
GED -
Mexico
MexicoSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Training and mentoring
- Handling customer complaints
Certification
- Develop the leader on me
- HU graduated on 2024
Languages
English
Elementary
Spanish
Full Professional
Timeline
Shift Manager
Mcdonalds
09.2022 - Current
GED -
Mexico
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