Claudia Henson
Colorado Springs
Summary
Seasoned Lead Teller, equipped with significant experience in financial operations and customer service within high-volume banking environments. Possess strong skills in cash handling and ordering, transaction processing, and regulatory compliance. Recognized for ability to drive efficiency enhancements and improve customer satisfaction levels. Committed to maintaining professional conduct and delivering top-notch services.
Overview
40
40
years of professional experience
Work History
Lead Teller
PNC Bank
Parker
05.2025 - Current
- Supervised daily operations of teller team to ensure efficient service delivery.
- Trained new tellers on procedures and customer service standards to enhance performance.
- Managed cash handling procedures to ensure accuracy and compliance with policies.
Teller
PNC Bank
Colorado Springs
12.2021 - 05.2025
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Developed strong relationships with customers through exceptional service, fostering loyalty and
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Trained tellers on procedures and systems.
- Problem solving, ability to anticipate staffing or work flow issues and implement efective solutions
- Team supervision, track record of overseeins day-to-day staff activities, delegating task and ensuring work meets quality and productivity standards
Restaurant Asistant Manager
Rockyard Brewing Co.
11.2016 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager of Operations
Plastizoles Especializados S.A. De C.V.
02.2010 - 10.2012
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
Employee Sales Representative
Family Business (Candy Store)
03.1985 - 09.2000
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Identified and tapped into new markets, significantly expanding customer base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
ESL Certification - English Language
Douglas County Library
Castle Rock, COBachelor - Computer Information Systems Applied To Adminiatration
Universidad Autonoma Del Estado De Hidalgo
México Skills
- Stress tolerance
- Professionalism and courtesy
- Cash handling expertise
- Compliance, banking laws, and regulations
- Referral management
- Patience and empathy
- Strong work ethic
- Customer relationship building
- Exceptional customer service
- Approachable
- Bilingual in language
- Fraud detection
- Transaction processing accuracy
- Safe and vault operation
- Banking product sales
- Problem-solving
- Multitasking Abilities
- Sales opportunities identification
- Customer relationship management
- Team collaboration
- Time management
- New teller training
- Reliable
- Spanish speaking
- Delegate task appropriately
- Monitor work quality/productivity
- provide constructive feedback/coaching
Languages
Fluent English
Native Spanish
Timeline
Lead Teller
PNC Bank
05.2025 - Current
Teller
PNC Bank
12.2021 - 05.2025
Restaurant Asistant Manager
Rockyard Brewing Co.
11.2016 - 12.2021
Manager of Operations
Plastizoles Especializados S.A. De C.V.
02.2010 - 10.2012
Employee Sales Representative
Family Business (Candy Store)
03.1985 - 09.2000
ESL Certification - English Language
Douglas County Library
Bachelor - Computer Information Systems Applied To Adminiatration
Universidad Autonoma Del Estado De Hidalgo