Claudia Gutierrez

• Tracked orders and notified customers of status or potential delays.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Reduced transportation costs by negotiating favorable contracts with carriers.

Receiving calls and transferring to coordinators

Responsible for scheduling caregivers to offer their services to seniors

• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.

Responsible for making modifications to reservations, package tours and guests' personal information
Ticket sales to theme parks or events
Verification of post-sale package information

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Responsible for resolving customer queries and situations
Responsible for making modifications to transactions, sending emails to partner banks, verifying documents, making updates to customer's personal information, among other tasks.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.