Claudia Garro

• Daily volume distribution from systems
• Service Level Accuracy Report. Service Level Accuracy verification for invoices already posted in COMET, ATLAS, and ARIBA.
• Audit of untouched emails in invoice reception mailboxes
• Download Internal Corrections Reports to check quantity of corrections vs. items posted.
• Non-PO Tracker: Compare Genpact tracker vs. SAP Manual Non PO Reports to verify adherence to internal policies.
• Down Payments Tracker vs. Notification: Report from DP posted in SAP vs. Genpact tracker. Review with Invoice Resolution Team that all cases posted by Genpact where timely informed.
• Review Genpact trackers of invoice rejections and run 10% sampling to audit that rejections are correctly executed.
• Monitor PPR Reception Mailboxes to review untouched cases over 2 days.
• Vendor Master Data issues and resolution tasks.
• Create new vendors.
• Maintain Vendors Master Data

• Credits and debits. Elaborate credits, and debits requests from local market.
• Billbacks processing. Support and analyze data received from stakeholders related to claims and process credits and debits if necessary.
• ZAPS performing by request. Customer program from compassionate MSD program
• FI Billing process owner, daily basis credits and debits application.
• Monthly Metrics and Performance reporting.
• Audits and controls execution.

• Implemented new strategies to reduce customer wait times, enhancing the overall support experience.
• Delivered outstanding results in customer retention and satisfaction by establishing a culture of proactive communication, empathy, and problem-solving within the team.
• Led workshops aimed at sharing best practices within the team resulting in improved collective skill sets.

· Download close-out report & supporting documents from coordination. Accountable for procedural processes to improve efficiency in services.

· Request invoice from vendor after review is complete. system monthly payroll reporting.

· Support accounting month end close (bank reconciliation)

· Thirty-five administrative employees’ functions

• Develop contract proposals to support sales organizational goals.

• Accountable for contract documentation supporting sales organization, partners, and end customers.

• Analyze contracts to ensure they comply with state and federal laws and regulations.

• Write contract letters and other communications.

• Monitor employee performance.

• Make sure agents are meeting, exceeding call volume.

requirements, achieving sales goals based on conversion numbers and hours.

• Audit employees by listening to recorded and/or live.

calls to ensure scripts are property followed.

• Ensure all new agents are trained thoroughly by utilizing the developed training program competencies.