Claudia Escarcega
Westminster,CO
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
El Dorado Mexican Restaurant
09.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Restaurant Hostess
El Tapatio Mexican Restraunt
01.2016 - 09.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier
Carneceria La Mexicana
01.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Graduated in Mexico
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
- Memory retention
- Upselling techniques
- Food presentation
- Guest engagement
Languages
Spanish
Full Professional
English
Elementary
Timeline
Restaurant Waiter
El Dorado Mexican Restaurant
09.2023 - Current
Restaurant Hostess
El Tapatio Mexican Restraunt
01.2016 - 09.2018
Cashier
Carneceria La Mexicana
01.2015 - 12.2016
Graduated in Mexico
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