Clara Tostado

• Reviewed and resolved discrepancies in patient accounts and insurance claims, ensuring accuracy and timely processing.
• Coordinated with dental staff to gather necessary information for claims processing.
• Communicated with patients regarding outstanding balances and payment options.
• Negotiated payment plans with delinquent accounts, enhancing recovery rates and improving patient satisfaction.
• Maintained accurate records of payments received and adjustments made.
• Researched and analyzed past due balances to identify issues or trends, informing strategies for timely collections.
• Processed refunds and credits based on customer requests.
• Resolved customer complaints or answered customers' questions.

• Recorded cash, checks, and transfers to maintain accurate financial records.
• Coordinated patient appointments, ensuring timely follow-ups with healthcare providers to enhance patient care.
• Managed patient records using electronic health record systems for accurate documentation.
• Processed patient intake information and updated medical records prior to treatment.
• Developed treatment plans based on individualized assessment of each patient's needs.
• Assisted patients in understanding their care plans and healthcare options.
• Obtained informed consent and payment documentation from patients, ensuring compliance and accurate filing in the system.

• Coordinated patient appointments and facilitated timely follow-ups with healthcare providers to enhance continuity of care.
• Coordinated patient care services with medical team to ensure comprehensive and timely delivery of care.
• Communicated with patients to ensure quality of care and develop care plans.
• Assisted patients in understanding treatment plans and answering their questions.
• Coordinated patient referrals to specialists and other healthcare services.
• Managed patient records using electronic health record systems for accurate documentation.
• Educated patients on insurance benefits and clarified financial responsibilities for procedures to promote informed decision-making.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Provided emotional support and counseling to patients during difficult times.

Experienced Front Desk Receptionist and Spanish interpreter for a non-profit Dental surgery center.

Provided Spanish interpreter services for nurses, dentists, and anesthesiologists for Spanish-speaking families.

Verified insurance eligibility and submitted dental pre-authorizations to streamline patient care.

Experience in explaining and going over dental treatment plans.

Handled referrals, scheduled dental appointments, and confirmed appointments to maintain clinic efficiency.

• Assisted patients in completing all necessary forms and documents.
• Managed scheduling, rescheduling, and cancellation of patient appointments to optimize clinic flow.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Explained treatment procedures and provided home care instructions to enhance patient understanding and compliance.
• Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Welcomed customers and visitors both in-person and over the phone with a friendly demeanor.
• Responded to inquiries from clients, vendors, and other callers, ensuring timely and accurate information delivery.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Sorted and delivered incoming mail and messages to personnel, enhancing communication efficiency.
• Created reports and documents while submitting production paperwork on time.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Recorded daily data in computer systems and documented office activities, supporting operational accuracy.

• Greeted visitors and customers professionally, delivering friendly and knowledgeable assistance to enhance visitor experience.
• Welcomed customers and visitors at reception and answered telephone inquiries.
• Answered telephone calls to field inquiries from clients, vendors, and other callers, ensuring timely and accurate information delivery.
• Acted as first point of contact and set appointments for prospective clients.
• Maintained a clean and organized reception area, creating a welcoming environment for visitors.
• Sorted and delivered incoming mail and messages promptly to appropriate staff members.
• Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.