Clara Gonzalez
Developmental Pathways
Elizabeth
1
Language
1
Certification
17
years of professional experience
Accomplished bilingual coordination and case management professional with over 20 years of experience leading service delivery, care coordination, and community-based support initiatives within developmental disability and behavioral health systems. Skilled in conducting complex needs assessments, developing person-centered service plans, and coordinating multidisciplinary resources to improve outcomes for individuals and families. Proven ability to lead cross-functional collaborations, mentor staff, streamline processes, and strengthen community partnerships. Recognized for exceptional relationship-building, program coordination, and commitment to delivering high-quality, culturally responsive services. Adept at managing competing priorities, driving operational efficiency, and supporting organizational goals through strategic planning and team leadership.
Work History
Resource Coordinator
4 Years- Mentored individual’s service choices and helped families determine priorities for service. Monitored health and safety issues and facilitated referrals to other agencies and disability programming.
- Mentors individuals’ service choices, and helps families determine priorities for service. Monitors health and safety issues, advises and counsels as necessary; facilitates referral to other agencies and disability programming and prepares the family for transitions to other services as appropriate
- Supported initiatives and outreach goals through events such as resource fairs and holiday outreach projects; presented at community events to communicate programs and services effectively.
- Facilitated Unmet Need requests by obtaining supporting documentation and completing purchasing documentation to ensure timely assistance.
- Managed paperwork from service providers and agencies, ensuring accurate completion, distribution, and filing to maintain organized records.
Case Manager
6 Years 2 Months- Assessed client needs and coordinated services, including Medicaid, human services, IEPs, behavioral health, and community resources, ensuring comprehensive support.
- Coordinated care among schools, psychiatric and medical professionals, guardians, county resources, and community providers.
- Coordinated multidisciplinary care across schools, psychiatric and medical professionals, guardians, county resources, and community providers to enhance client outcomes.
- Developed and maintained comprehensive case files, monitored progress, and adjusted care plans based on changing needs.
- Educated clients and families about benefits, services, processes, and options for care.
- Participated in multidisciplinary team meetings and promoted client-centered approaches to service planning.
- Facilitated communication between community leaders and external providers to resolve challenges and streamline service delivery.
Human Service Liaison / Nomad Clinical Support
2 Years 4 Months- Executed intake processes by entering county referrals and performing assessments, ensuring clinicians obtained accurate and prompt client information.
- Orchestrated collaborative communication among clients, external providers, and internal teams to enhance efficiency in assessments and care coordination.
- Executed comprehensive administrative and clinical tasks, maintaining precise electronic and paper records through effective data management.
- Analyzed existing workflows and implemented streamlined administrative processes to improve service timeliness.
Family Health Coordinator / Enrollment Specialist
4 Years 6 Months- Coordinated efforts among families, county workers, school liaisons, internal staff, and community organizations to enhance access to services.
- Created care plans and service agreements while promoting Medicaid/CHP+ at community outreach events to increase family enrollment.
- Conducted thorough interviews and evaluations to verify documentation compliance for Medicaid and CHP+ eligibility processing.
- Educated applicants about available benefits and partnered with county workers to ensure efficient access to necessary services.
- Managed application review processes while maintaining meticulous records in accordance with state and federal guidelines.
Skills
Case management
Care planning
IDD services
Service coordination
Team support
Stakeholder engagement
Community engagement
Public assistance
Advocacy
Needs assessments
Bilingual communication
Documentation
Certification
- Bridging the Gap – Medical Interpreter
- CPR / First Aid
- QMAP
- Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Resource Coordinator
Developmental Pathways
08.2022 - CurrentRead More
Case Manager
Aurora Mental Health Center
05.2016 - 07.2022Read More
Human Service Liaison / Nomad Clinical Support
Aurora Mental Health Center
01.2014 - 05.2016Read More
Family Health Coordinator / Enrollment Specialist
Tri- County Health Department/ Aurora Public Schools Medicaid/CHP+ Grant
07.2009 - 01.2014Read More