Claire Clark
Intermountain Health
Denver
3
Certifications
15
years of professional experience
Regional Patient Access Director with over 14 years of progressive leadership across acute-care hospitals, emergency departments, oncology clinics, ambulatory clinics and regional access operations. Leads through strategic alignment, financial stewardship, operational standardization, regulatory readiness, and leadership development. Builds strong partnerships across hospital operations, clinical leadership, finance, revenue cycle and compliance to improve patient access, patient flow, revenue integrity, and the overall employee experience.
Work History
Regional Director, Patient Access
1 Year 1 Month- Lead regional patient access operations across four Intermountain Health hospitals in the Denver Front Range and one freestanding Emergency Department, aligning site operations with regional strategy and enterprise priorities.
- Lead and develop Patient Access leaders responsible for front-end revenue cycle operations, from patient arrival and registration through insurance verification, financial clearance, and patient estimates across acute, ambulatory, and emergency care settings.
- Partner with hospital executives, clinical leaders, finance, revenue cycle, and compliance to establish priorities, resolve barriers and improve patient flow, safety, access and patient experience.
- Direct workforce strategy, staffing models, productivity and resource allocation, balancing service needs with budget stewardship and sustainable operations.
- Utilize operational KPIs, registration denial trends, and quality indicators to identify opportunities, strengthen accountability, and drive continuous improvement across care sites.
- Guide workflow standardization, Epic enhancements, downtime readiness, and registration practices to advance Patient Access best practices, simplify workflows, and promote consistency across care sites.
Patient Access Manager
6 Years 6 Months- Led Patient Access operations and a leadership team supporting Saint Joseph Hospital, Cancer Center of Colorado, Northglenn Freestanding Emergency Department and regional float-pool operations.
- Partnered with clinical leaders on performance improvement, regulatory compliance and patient satisfaction; monitored KPIs and developed action plans to strengthen revenue cycle efficiency.
- Evaluated staffing and productivity, built business cases for replacement and growth positions, and presented resource needs to finance leadership.
- Led operational readiness for Epic downtimes, upgrades, and workflow implementations across the region.
- Developed a Patient Access career ladder that expanded region-wide to support internal growth and caregiver engagement.
- Helped establish COVID-19 testing-center operations and redesign registration workflows during the pandemic.
Regional Patient Access Manager
2 Years 11 Months- Collaborated with medical directors, physicians, CEOs, hospital administrators and CNOs on quality and process-improvement initiatives.
- Reported operational and quality metrics to QIC, EOC and Medical Executive Committees and supported governance documentation.
- Led hiring, onboarding and training initiatives supporting more than 10 micro-hospitals and regional growth.
- Supported compliance with HIPAA, EMTALA and DNV/ISO requirements across facility operations and front-end collections.
Patient Access Manager
4 Years 2 Months- Led Patient Access operations including frontline leadership, hiring, training, and workflow execution.
- Developed and implemented hiring and training plans during market expansions in Texas, Colorado and Idaho.
- Helped establish an outpatient imaging center within a San Antonio micro-hospital, supporting service line expansion.
Education
Bachelor of Science
- Dean's List
Skills
Multi-site operations
Patient access strategy
Patient flow
Epic operations
Revenue cycle
Financial stewardship
Regulatory compliance
KPI & denials management
Workforce planning
Change management
Executive partnership
Succession planning
Service line growth
Workflow standardization
Process redesign
Accountability systems
Certification
CHFP, HFMA
Personal Information
Title: REGIONAL DIRECTOR | ACUTE PATIENT ACCESS OPERATIONS
Timeline
Regional Director, Patient Access
Intermountain Health
09.2025 - CurrentRead More
Patient Access Manager
Saint Joseph Hospital, Intermountain Health
03.2019 - 09.2025Read More
Regional Patient Access Manager
Emerus
04.2016 - 03.2019Read More
Patient Access Manager
Emerus
01.2012 - 03.2016Read More
Southern Illinois University
Bachelor of Science
Read More