Citlally Lopez Sanchez
Thornton
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Multitasking abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Oliver Behavioral Consultants
Thornton
01.2024 - 05.2025
- Checked patients in, confirmed insurance, and collected co-pays.
- Completed basic bookkeeping and document filing. I kept up with spreadsheets for recent and new clients.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Managed the phone system, and answered calls for new clients and other clinics.
- Created schedules for multiple providers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Patient Registration Clerk
North Suburban Medical Center
Thornton
08.2022 - 10.2023
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- I directed ambulance calls, as well as cop calls.
Front Desk Agent
Americas Best Contacts And Eyeclasses
Lakewood
11.2018 - 06.2022
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Collected co-pays and verified insurance.
- Called clients when prescriptions are ready for pickup.
- Maintaining the front desk clean.
Education
High School Diploma -
Alameda International High School
Lakewood, Colorado05-2018
Skills
- Patient registration
- Insurance verification
- Electronic records management
- Office administration
- Customer service
- File management
- Team collaboration
- Multi-tasking
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Oliver Behavioral Consultants
01.2024 - 05.2025
Patient Registration Clerk
North Suburban Medical Center
08.2022 - 10.2023
Front Desk Agent
Americas Best Contacts And Eyeclasses
11.2018 - 06.2022
High School Diploma -
Alameda International High School