Ciro Brito
Law Graduate
Valledupar
Summary
A bilingual professional with extensive experience in medical and legal interpretation, providing real-time translation for Spanish-speaking clients and professionals in the United States. Skilled in translating complex concepts, managing sensitive communication, and ensuring clarity in high-pressure environments. Experienced in working with specialized terminology in medical, legal, and administrative fields. Strong customer service background, with a focus on problem-solving, empathy, and maintaining confidentiality while adhering to ethical standards.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Virtual Front Desk Agent
Webspark Media
04.2024 - Current
- Efficiently coordinated patient appointment scheduling for an ophthalmology clinic, ensuring optimal workflow and customer satisfaction.
- Verified medical and vision insurance coverage, ensuring accuracy in benefits and required documentation for medical procedures.
- Managed refill requests, facilitating seamless communication between patients and the medical office.
- Performed key administrative tasks, including updating medical records, handling correspondence, and coordinating tasks within the virtual team.
- Demonstrated exceptional customer service skills, problem-solving abilities, and proficiency in technology tools for virtual healthcare environments.
Medical and Legal Interpreter
Interactive Contact Center
06.2023 - 04.2024
- Provided real-time interpretation services for medical and legal calls, facilitating communication between Spanish-speaking patients/clients and professionals in the United States.
- Translated complex medical, legal, and administrative concepts with precision and empathy, ensuring mutual understanding between parties.
- Managed specialized terminology in areas such as medical diagnoses, legal procedures, and contractual agreements.
- Demonstrated advanced skills in active listening, effective communication, and problem-solving in culturally sensitive contexts.
- Contributed to improving customer service quality by ensuring clear and smooth interactions in critical situations.
Bilingual Call Center Agent
Teleperformance
01.2020 - 06.2023
- Provided expert assistance to eBay sellers by explaining invoices and breaking down payment details related to their sales, ensuring clarity and transparency.
- Managed payment disputes, guiding sellers through processes, helping them file appeals, and resolving conflicts efficiently.
- Ensured sellers met platform requirements regarding bank details and accepted account types, verifying payment accuracy and compliance.
- Utilized problem-solving and effective communication skills to address complex concerns, enhancing user satisfaction and retention.
- Gained expertise in interpreting financial data and ensuring adherence to internal policies and regulations of the e-commerce platform.
Education
Bachelor of Laws -
Universidad Popular Del Cesar
Valledupar, Colombia 05.2001 -
High School Diploma -
Gimnasio Del Saber
Valledupar, Colombia 05.2001 -
Skills
Customer Service Excellence
Front Office Support
Microsoft Office
Transaction processing
Problem-solving skills
Administrative support
Attention to Detail
Multitasking
Timeline
Virtual Front Desk Agent
Webspark Media
04.2024 - Current
Medical and Legal Interpreter
Interactive Contact Center
06.2023 - 04.2024
Bilingual Call Center Agent
Teleperformance
01.2020 - 06.2023
Bachelor of Laws -
Universidad Popular Del Cesar
05.2001 -
High School Diploma -
Gimnasio Del Saber
05.2001 -
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