Cinthia Gissell Ramirez
Lawrenceville
Summary
Bilingual and customer-focused professional with extensive experience in customer service, insurance coordination, and healthcare support. Skilled in managing high-volume calls, resolving customer inquiries, and ensuring smooth operations in fast-paced environments. Strong communication and organizational skills, with a proven ability to handle dispatch and scheduling tasks. Seeking to leverage my expertise in customer service and coordination to contribute to the success of a healthcare dispatch team.
Overview
14
14
years of professional experience
Work History
Insurance Coordinator
Georgia's Best Roofer
01.2017 - 01.2025
- I handled the insurance side of the process, and I would speak personally to the adjuster to get the roof approved.
- I handled all accounts payable and receivable for a roofing company.
- CRM: Job Progress (Leap)
- Incoming calls and also made outbound calls.
- I completed and submitted 10 comprehensive reports to 5 supervisors every month.
- Handled modification and updating of policies.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Tunstall Company
06.2015 - 01.2017
- Followed prescribed healthcare plans to provide exceptional care to elderly patients, while promoting happy and comfortable lifestyles.
- Attend to patients from the health sector to schedule an appointment with specialists linked to the company, or refer them to other hospitals.
- Deliver quality healthcare support, including tracking and ordering medical supplies, setting up equipment, preparing clients for therapy, recording vitals, and transporting patients.
- Expanded the level of attention to the Latino population due to the knowledge in my mother tongue (Spanish).
- Exceeded the level of daily customer service of 100 to 150 calls per day.
Gwinnett County Water
02.2011 - 12.2015
- Attend to and execute customer requests, generating solutions in invoicing for different concepts: arrears, inconsistencies, and payments.
- Train the client in the best management of the consumption of their water service to avoid excessive payments and inconvenience in their billing.
- Led work teams in search of the best solutions to solve problems.
- Within a year, I was promoted to Cash Management.
- I trained the old and new staff in the new developments that were emerging in the company.
Education
Early Childhood Education -
Gwinnett Technical College
GA01.2009
High School -
Central Gwinnett High School
Georgia01.2007
Skills
- Bilingual: Spanish and English (Native): Strong ability to communicate effectively with diverse populations, enhancing customer experience and service delivery
- Customer Service Excellence: Expertise in handling customer inquiries, providing timely solutions, and ensuring high levels of satisfaction in fast-paced environments
- Dispatch and Call Handling: Skilled in managing high-volume calls, coordinating dispatch operations, and ensuring accurate and timely appointment scheduling
- Microsoft Office Suite: Proficient in Word, Excel, and Outlook to efficiently handle documentation, reporting, and communication tasks
- Strong Communication Skills (Written & Verbal): Effective communicator, both in person and over the phone, ensuring clear and concise information delivery
- Data Entry & Record Keeping: Attention to detail in entering and maintaining accurate customer data, ensuring seamless records management and reporting
- Appointment Scheduling & Coordination: Experienced in organizing appointments, managing calendars, and ensuring smooth coordination between clients, specialists, and team members
- Multitasking & Organizational Skills: Ability to handle multiple tasks efficiently without sacrificing quality, ensuring smooth workflow in high-pressure environments
CRM Systems: Proficient in using CRM systems such as Job Progress (Leap) and Salesforce for tracking client information, managing schedules, and processing data
Timeline
Insurance Coordinator
Georgia's Best Roofer
01.2017 - 01.2025
Tunstall Company
06.2015 - 01.2017
Gwinnett County Water
02.2011 - 12.2015
Early Childhood Education -
Gwinnett Technical College
High School -
Central Gwinnett High School
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