Cinsere Hawkins-Easley
Aurora
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Agency Support Representative
The Hanover
11.2021 - Current
- Answered constant flow of customer calls with minimal wait times
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Provided excellent customer service, developing and maintaining client relationships
- Documented underwriting decisions and provided evidence of compliance with applicable regulations
- Answer up to 50 to 100 calls a day, while maintaining contact via email with other agents or agencies to provide additional assistance.
Assistant Manager
Pizza Hut
09.2021 - 09.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Solved customer complaints quickly.
- Coached new workers on store policies, pizza making, and dough preparation.
Insurance Sales Agent
GEICO
09.2019 - 11.2021
- Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Handled approximately 1,000 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Met with customers to provide information about available products and policies.
Service Advisor/Runner
Richfield Bloomington Honda
05.2017 - 08.2019
- Suggested add-on services that would be helpful to customers and improve bottom line
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Developed estimates by costing materials, supplies and labor
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Exhibited high energy and professionalism when dealing with all levels of clients and staff
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Robbinsdale Cooper Senior High School
06.2019
Skills
- Customer Follow-Up
- Customer Service and Assistance
- Quotes and Sales
- Complex Problem-Solving
- Information Updates
- Call Management
Timeline
Agency Support Representative
The Hanover
11.2021 - Current
Assistant Manager
Pizza Hut
09.2021 - 09.2023
Insurance Sales Agent
GEICO
09.2019 - 11.2021
Service Advisor/Runner
Richfield Bloomington Honda
05.2017 - 08.2019
High School Diploma -
Robbinsdale Cooper Senior High School
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