Cinnemon Young

Manager

CiCis Pizza

08.2005 - 08.2025

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Launched quality assurance practices for each phase of development

Summary

Overview

Work History

Manager

Education

Accounting

Skills

Certification

Timeline

Manager

Accounting

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