Cindy Alejnadra Castilla Ramírez
Bogotá
Summary
Food engineer with 6+ years of expertise in Food Quality and Safety Systems. Proven leadership in planning and managing Integrated Management Systems, aligning with business objectives and regulatory standards. Exceptional in internal/external audits, documentation development, and utilizing analyses for continuous improvement. Committed to ensuring compliance, reducing customer complaints, and enhancing satisfaction.
Overview
6
6
years of professional experience
Work History
Quality Assurance Manager
INDUSTRIAS LA CORUÑA S.A.S.
04.2021 - Current
- Created and maintained quality management systems to align with industry standards.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Generated and communicated periodic reports, managed administrative-level quality indicators, fostering transparent dissemination of information and ensuring timely updates for the Quality and Sanitation programs.
- Ensured regulatory and legal compliance by meticulously documenting the Quality and Sanitation programs, aligning them with company's specific needs and objectives.
- Orchestrated external, internal, corporate, and regulatory audits for the Quality and Sanitation programs, ensuring the plant's continuous adherence to certifications and management standards.
- Pioneered the development and maintenance of a robust risk management system, systematically monitoring improvements and mitigating risks across specific stages of each process.
- Contributed to facility improvements by actively engaging in the maintenance program, addressing non-conformities identified in internal and external audits to uphold the highest quality standards
- Implemented an effective environmental monitoring system, conducting risk analyses for critical surfaces, adapting schedules, and implementing preventive actions to address any deviations in line with company's principles.
- Took charge of the employee training program, introducing asynchronous training methods aimed at instilling a culture of quality throughout the company, aligning with company's commitment to excellence.
Quality Coordinator on Assignment
OMA - MESOFOODS
03.2020 - 10.2020
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Orchestrated the coordination, implementation, and maintenance of company quality management system programs, ensuring compliance with regulations (HACCP, BPM, ISO 22000), overseeing plant control procedures.
- Launched new products, meeting packaging arts, labeling requirements, and process standardization.
- Directed the sensory evaluation project for foods, resulting in the successful launch of innovative products and the optimization of development-related activities.
- Coordinated and supported a team of 5 direct and over 25 indirect personnel, offering training and managing labor hours effectively.
- Led external and internal quality audits, ensuring prompt execution of corrective measures generated.
- Planned the budget for the sampling plan, managing the quality schedule for the laboratory's operation.
Quality Supervisor
OMA - MESOFOODS
12.2018 - 03.2020
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Established inspection equipment to meet quality control standards.
- Manage, analyze, and determine the root cause of deviations detected in production lines and raw materials, ensuring compliance with the quality and environmental system stipulated within the company's policies. Verify the KPIs proposed by the company in 2019, achieving an increase from 65% to 85% in compliance percentages with Good Manufacturing Practices (GMP) through the execution of the sanitation plan and worker training.
- Administer the final disposal of non-conforming finished products by monitoring Quality and/or Safety-related Customer Complaints (external and internal), successfully implementing corrective actions for mitigation.
- Support external and internal quality audit processes, ensuring the execution of generated corrective measures.
- Coordinate and supervise the supplier program, including the development of new foods, achieving an increase in product shelf life according to customer requirements.
- Create methodologies for the sensory evaluation of finished products through microbiological, physicochemical, and transportation (cold chain) monitoring for both new and existing foods in the plant.
Quality Assurance Manager
PRODALCAR
10.2017 - 11.2018
- Applied sanitation programs, improving quality, safety, and efficiency in production processes.
- Coordinated the design of new products, aligning customer requirements and defining project formulations and methodologies.
- Ensured the performance of necessary tests, verifying product conformity, and provided support for measurements in equipment requiring a high level of competence.
- Led external and internal quality audits, ensuring the execution of corrective measures generated.
- Initiated processes for obtaining HACCP certification.
- Trained and supervised personnel, ranging from 3 to 38 individuals.
Education
Certification - Technician in Implementation And Auditing of BRCGS
European Quiality
Online03.2024
Certification - Internal Auditor For Comprehensive BPM, HACCP, ISO
SGS
Funza, Colombia08.2023
Auditor - ISO 19011:2018 Management Systems Auditor
Politécnico De Colombia
Bogotá05.2022
Specialization - Quality Systems
La Salle University
Bogotá, Colombia09.2018
Certification - Lean Six Sigma
La Salle University
Bogotá07.2018
Professional - Food Engineer
La Salle University
Bogotá, Colombia08.2017
Technologist - Food Processing Technologist
SENA
Bogotá05.2012
Skills
- Audit Management
- Team Leadership
- Food Safety Program Implementation
- Quality Management Systems
- Verification and Validation
- Environmental Monitoring
Languages
Spanish
Native language
English
Intermediate
B1
Software
Office
Microsoft Visio
Minitab 16
Power BI
Matlab
Timeline
Quality Assurance Manager
INDUSTRIAS LA CORUÑA S.A.S.
04.2021 - Current
Quality Coordinator on Assignment
OMA - MESOFOODS
03.2020 - 10.2020
Quality Supervisor
OMA - MESOFOODS
12.2018 - 03.2020
Quality Assurance Manager
PRODALCAR
10.2017 - 11.2018
Certification - Technician in Implementation And Auditing of BRCGS
European Quiality
Certification - Internal Auditor For Comprehensive BPM, HACCP, ISO
SGS
Auditor - ISO 19011:2018 Management Systems Auditor
Politécnico De Colombia
Specialization - Quality Systems
La Salle University
Certification - Lean Six Sigma
La Salle University
Professional - Food Engineer
La Salle University
Technologist - Food Processing Technologist
SENA
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